You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone cannot find my AirPrint printer

I purchased a new Canon wireless AirPrint - My ipone or ipad cannot locate the airprint. I have set up the printer on the same wi-Fi. ?????



Posted on Sep 13, 2019 1:08 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 13, 2019 2:56 PM

About AirPrint - Apple Support

2 replies

Sep 17, 2019 8:23 AM in response to razmee209

Good evening, I created an account on the community forum in order to tell you how to fix the dreaded "No AirPrint printers found" error. I dont think I should but unfortunately, there is someone in my circle who decided to buy Apple products for his office.


So this is how it goes :



1- Go physically to your printer.

2- Open the menu on your printer and go in the network settings

3- Go into the TCP/IP settings

4- Select IPv6 and enable it. This is disabled by default on most printers.

5- Go into your router using the address 192.168.0.1 or whichever address your router uses to be accessed.

6- The default password for most routers is : password or admin

7- Select Advanced settings

8- Select Network settings or wireless settings depending on the model of router you have

9- Select IPv6.

10- Enable IPv6. (Most routers have IPv6 disabled which might explain why your printer stopped working after buying a new router)

11- Select DHCP server

12- Enable DHCP server(Most routers have this option disabled by default)

13- Save the settings

14- Turn off your router.

15- Turn off your printer

15- Turn on your router

15- Turn on your printer

16- At this point your printer might of forgot the wireless settings so you will need to connect your printer to the wifi again.

17- Go on your apple device and try to print.


At this point, you might be saying: "but dude, I never had to do any of this with my old router". That is because router manufacturers use the most secure settings as default. Not going to lie, I do not suggest following this procedure if you manage a company and sensitive data.

My iphone cannot find my AirPrint printer

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.