Cannot add Google Internet Account to macOS Mojave

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Level 1

21 points

Cannot add Google Internet Account to macOS Mojave

Hello,

I am trying to add a Google account in System Preferences -> "Internet Accounts" in macOS Mojave 10.14.6 (18G95).

When I select Google, I'm prompted with an alert box which says "Google requires completing authentication in Safari.". When I select "Open Safari", Safari opens to a blank tab. The "Open Safari" button in Internet Accounts is grayed out. I cannot authenticate with Google. I'm expecting a Google login screen to appear.

I've tried:

* Deleting ~/Library/Keychains/*

* Removing my iCloud account

* Creating a new user account on macOS and trying to add the account to that new user (doesn't work).

How can I add my Google account? Any ideas would be appreciated. Thanks!

Damon

Posted on Sep 13, 2019 8:14 PM

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Answer 1

Best reply

Eau Rouge

Level 8

42,554 points

Sep 13, 2019 10:02 PM in response to damonallison

If it is just your G-Mail account you want to add instead of clicking on the Google button click on

Add Other Account and then select Mail Account. From the next screen enter your G-Mail address and its password, then Sign In.

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Answer 2

TheLittles

Level 10

192,841 points

Sep 13, 2019 10:23 PM in response to damonallison

damonallison Said:

“I'm expecting a Google login screen to appear.”

———-

App Specific Passwords: Gmail

I would assume you had no Application Key. Rather than using your Gmail login password, an Application Key is needed.

Why Application Keys are Used: Just think about it: If anyone knew your password, they would get all that info. The same goes for Hotmail.

Go Here: Sign in Using App Passwords - Gmail Help - Google Support

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Answer 3

damonallison Author

Level 1

21 points

Sep 14, 2019 3:11 PM in response to TheLittles

Thanks for taking the time to reply.

I'm able to add my gmail account using IMAP ("Other Mail Account") and an App Key from Google.

Still, the problem remains. Adding a Google account in Internet Accounts (or from apps like Mail or Calendar) doesn't work. It opens safari, however even if I login to Google I can't add the account.

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Answer 4

damonallison Author

Level 1

21 points

Sep 29, 2019 8:07 PM in response to damonallison

Hi all,

I just installed "10.14.6 Supplemental Update 2" for Mohave on my Mac and am now able to add a Google account to Internet Accounts". The problem has been "fixed" - at least it's working for me.

My machine is now running macOS version 10.14.6 (18G103). The update is a security update, so I'm guessing it is simply a coincidence that this is now working.

If you aren't able to add a Google account to "Internet Accounts" on your Mac, try the following:

* Make sure your Mac is up to date (System Preferences -> Software Update).

* Setup generic "LDAP" and "CalDAV" accounts. This will require that you get "App Passwords" from Google (Go to https://myaccount.google.com)

Here are the release notes for macOS 10.14.6 Supplemental Update 2:

https://support.apple.com/en-us/HT210589

Good luck!

Damon

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