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can't login this account

Hello,

I forgot the answer of secure questions of this account, and I don't have an exsiting device logged in.

Now I can't log in to iCloud, what can I do ?

Thank you.

Posted on Sep 14, 2019 2:13 AM

Reply
Question marked as Apple recommended

See if you can reset the questions : If you forgot the answers to your Apple ID security questions


If you can’t reset them yourself you could try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.

Posted on Sep 14, 2019 2:19 AM

1 reply
Question marked as Apple recommended

Sep 14, 2019 2:19 AM in response to zhbr

See if you can reset the questions : If you forgot the answers to your Apple ID security questions


If you can’t reset them yourself you could try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.

can't login this account

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