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I can't turn on my phone because I forgot my iCloud name and password

hello dear,

i am a long time apple customer. i changed my iCloud name and password on my phone several times. therefore I forgot which username I used last time. I want you to help me with this. Thank you.

iPhone 5'ler

Posted on Sep 14, 2019 5:26 AM

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Posted on Sep 14, 2019 12:57 PM

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Best reply

Sep 14, 2019 12:57 PM in response to emin227

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you bought the phone new (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

I can't turn on my phone because I forgot my iCloud name and password

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