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My iPad Air won’t turn on - shows the charging icon and knows it is plugged in

I have an iPad Air (gen 1) that will not turn on. The charging icon comes on when plugged in and it knows it is plugged in. It doesn’t respond no matter how long it stays plugged in.

Is that most likely a battery issue or something else?

iPad Air Wi-Fi

Posted on Sep 14, 2019 9:22 AM

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Question marked as Top-ranking reply

Posted on Sep 14, 2019 12:52 PM

Hello,


It sounds like your battery has failed. I suggest reaching out to Apple for assistance.


Contact Apple Care

1 reply

My iPad Air won’t turn on - shows the charging icon and knows it is plugged in

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