Charged for iTunes on ** bill- phone services disconnected due to this

Dears, I have sent a request yesterday with case number: 100899770029 as my phone is disconnected due to charges coming from iTunes and these not requested by myself. Tried calling apple support which always referred to iTunes online support. Here I am not getting any answer!!!!. Ladies and gents, my phone is disconnected because of these charges and this is not acceptable. Can someone call me and explain/ refund/ remove these charges and reason for this to be able to activate my phone line again???? Thank you, Hasan