I'm trying to sync a playlist to an old iPod for my daughter. When I reformatted and connected to iTunes it won't let me select the option to sync "Selected playlists, artists, albums and genres." I'm not sure where to go from here, any help would be appreciated.
iPod Nano
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
Have you ticked Sync Music first? See Sync your iPhone, iPad, or iPod using iTunes on your computer - Apple Support.
tt2
Yes, and sync all music can be checked, but the second option is grayed out.
What version of iTunes is installed on what version of Windows?
tt2
I installed the most recent version of iTunes and we have Windows 10.
Syncing iPod
