I have a iPhone XR under T-Mobile, the phone is off and locked. Can I take my phone to an Apple store and change it for another phone? I am going to AT&T and refuse to purchase phone through them.
[Re-Titled by Moderator]
iPhone XR
You didn't say upgrade. You said you wanted to change it for another phone... presumably one that isn't locked to T-Mobile.
If your phone is eligible to be unlocked by T-Mobile, then you can have it unlocked by T-Mobile.
If you want to trade it in for an upgraded phone, you can do so ONLY if you don't owe T-Mobile money for the phone.
How to unlock your iPhone for use with a different carrier - http://support.apple.com/HT201328 - Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.
Here's Apple's two plans for trading in and conditions for eligibility:
Apple GiveBack [formerly: Apple Recycling Program; formerly: Apple Trade-up program] - All computer and mobile devices, including non-Aple brands - "Trade in your eligible device for an Apple Store Gift Card. If it’s not eligible for credit, we’ll recycle it for free. No matter the model or condition…"
https://www.apple.com/shop/trade-in
iPhone Upgrade Program - Apple
"Get a new iPhone every year. You’re eligible to upgrade to a new iPhone once you’ve made 12 payments. Just trade in your current iPhone and start a new plan."
Thank you for your respond Limnos, but what I’m saying is I cannot take my XR to the Apple store and upgrade it while it is locked?
Can I take my locked phone to an Apple store and change it for another phone?
