Iphone warranty

I can't find that they are an Apple Authorized Reseller and Apple doesn't offer 2-year warranties on iPhones unless you purchase AppleCare +. Sounds like they sell grey market phones and issue their own warranty so they would be the only one who can help you.

ahmedfromhail wrote:

Thank you very much for the speed of reply, but I have one last question Is it possible to replace this device with any of the new Apple devices through your authorized dealers

I know there's been a lot stated here. However, gray market phones aren't specifically without a warranty. They will have a warranty from Apple starting from the time they were purchased from Apple or an authorized dealer at retail. But for iPhones Apple will generally limit repair/replacement service to the country of official distribution.

Can you provide the model number in settings > general > about (or the equivalent in a different language)? That might give us an idea where it was supposed to be distributed.

You can also enter your serial number here to get an idea when it was purchased:

Check Your Service and Support Coverage - Apple Support

Now there is the possibility that your seller offered a seller's warranty, but those are trickier since that isn't specifically authorized by Apple and typically involved 3rd party repair decided by the seller or the seller's agent.

No, it doesn't mean your phone may not be genuine. It means you may not have purchased your phone someone AUTHORIZED to sell Apple iPhone. If they are not Authorized by Apple to sell Apple products, then Apple will not help you. The seller is who you need to get help from. Thus we can't help you. Deal with this Noon Store, whoever they are.

I don't think you understand that we are users here. You are not speaking with Apple.

You can certainly take your phone to an Authorized Reseller in your country and see if they will consider a trade-in. That would be between you and them. We can't really help you with that.

If they are not an authorized reseller then Apple cannot help you.

This is a user-to-user technical support site, we are not Apple employees.

And no, that would not be possible, you would have to return it to where you purchased it, get your money back and buy a new Watch.

What is the Model of number of your Watch?

What is a "noon" online store?

This is a user-to-user technical support forum. It's not clear what you think we'll be able to do to help you. Perhaps you could explain what you're trying to accomplish by posting here.

It means companies that are not an authorized resellers that buy devices through non-authorized channels and resell them.

A gray market sells goods outside the area where the vendor normally distributes their merchandise. It is usually marked down and has no warranty from the manufacturer.