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jordanja09 Author

Level 1

4 points

Iphone 7

So both of my kids have an iphone 7...and within a week of each other they both started experiencing the same issue. When they call on facetime or a regular call they cannot hear anything and the caller can not hear them. Also i should note that the speakerphone option is grayed out as well...we have tried all the online tutorials for restarting, checking the charger port, and nothing seems to work. The other night my oldest couldn't text or do any communication at all for several hours as well and then it mysteriously started working again. Please help!

Posted on Sep 16, 2019 4:49 PM

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Top-ranking reply

Level 4

1,966 points

Posted on Sep 16, 2019 4:56 PM

Hey there!

This one will most likely require contacting Apple Support but I would try the steps below first:

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone

If the microphones on your iPhone, iPad, and iPod touch aren't working

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If those steps do not resolve:

Contact Apple for support and service

Chat with Apple

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1 reply

Top-ranking reply

Level 4

1,966 points

Sep 16, 2019 4:56 PM in response to jordanja09

Hey there!

This one will most likely require contacting Apple Support but I would try the steps below first:

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone

If the microphones on your iPhone, iPad, and iPod touch aren't working

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

If those steps do not resolve:

Contact Apple for support and service

Chat with Apple

Reply

Iphone 7

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