Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari issue - as soon as it opens it freezes and I have to Force Quit

I have a new MacBook and Safari worked when I first got it, but now it freezes every time I open it. I have to Force Quit. I already did updates so that it is running macOS Mojave 10.14.5 and this is still happening. I have a few other co-workers with the same issue.

MacBook

Posted on Sep 17, 2019 8:45 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2019 9:02 AM

The current version of Mojave is 10.14.6. You might try updating using the combo update.


Mojave 10.14.6 Combo Update


Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. 


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information



3 replies
Question marked as Top-ranking reply

Sep 17, 2019 9:02 AM in response to meagan273

The current version of Mojave is 10.14.6. You might try updating using the combo update.


Mojave 10.14.6 Combo Update


Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. 


Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin


Etrecheck – System Information



Oct 12, 2019 10:56 AM in response to meagan273

Yes, I have had the same problem! I tried removing Lightroom, but still Safari seize and freeze issues. Regarding the answer, I will try the combo update, but the instructions after that about the cache, etc. lost me deep in the weeds. The average causal Mac user will not have the time, interest or knowledge to implement those suggestions. I guess that's why telephone support is popular. I would rather pay the experts for a solution that better suits my needs!

Safari issue - as soon as it opens it freezes and I have to Force Quit

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.