1 2 3 Previous Next 62 Replies Latest reply: Aug 22, 2013 10:11 AM by gitteke
janewein Level 1 Level 1 (0 points)
I can get to itunes but Each time I try to get to my account, I get a message that tells me the Apple ID has been disabled for security reasons. They give no redirection to remedy this. Any thoughts?

imac, Mac OS X (10.4.6)
  • 1. Re: apple id disabled
    BCEBaker Level 1 Level 1 (0 points)
    I'm having the same problem. My Account was disabled when it was hacked into. Sense then I've changed my password and credit card info. Everything that I've been told to reactivate my account I've done, with no luck. I've contacted itunes support on phone and email and so far, no luck. I don't understand...
  • 2. Re: apple id disabled
    jennyedelman124 Level 1 Level 1 (0 points)
    me to i dont know what to do i can not update apps at all and my id was deleted for security resons too someone help please
  • 3. Re: apple id disabled
    motogirl0 Level 1 Level 1 (0 points)
    I NEED HELP. my apple Id works on my mac lap top, but every time i try to download an app or something from i tunes on my new ipad (that i purchased used) it keep saying my "apple id has been disabled". not for security reasons, just says disabled, but when i log in on my lap top my accoun t is fine and says nothing of the sort. as for my IPAD -i've sync'd it, registered it, sign'd up for mobile me, sign'd up for 3G. ive tried everything, i need help on what to do to resolve this.. anyone...
  • 4. Re: apple id disabled
    MattyCee Level 1 Level 1 (0 points)
    I am also having this same problem. All of a sudden today, when I went to update my apps from my iPhone, I got this message, "Your Apple ID has been disabled." Not "for sucurity reasons" like in other threads- just exactly how we have both written it here. I have reset my password multiple times, restarted my iPhone, my computer, etc and have pressed the "reset all warnings for buying and downloading" under the iTunes account tab (only because I couldn't think of anything else to try) but currently, I cannot download new apps or update any of the apps on my phone or through the Mac App Store on my MacBook Pro (getting that same message each time) and it is pretty frustrating because I would really like to get my phone's updates but there are also a few new programs I was going to buy today from the Mac App Store and I may not be in the same mood to buy later on.. I've noticed there are a few threads very similar to this one that have been posted as recently as in the last week or so so this obviously is not an isolated problem/ incident. Can an Apple Admin or Tech Support person please weigh in and help us out to get this solved? After all, we are only trying to buy more apps and update the ones we already own for Pete's sake! Help would be greatly appreciated! None of the common solutions have worked for me and I want to get the problem resolved as soon as possible. Thanks.
  • 5. Re: apple id disabled
    Zolitare Level 1 Level 1 (0 points)
    same here "Apple ID is Disabled" - but can log in & out, view account details, just not purchase songs, even free downloads (either using iPhone or PC)

    A few days ago I was unable to log in as iTunes didn't recognise my proper password & forced me to change it, now a couple of days later I can log in but not buy!

    (p.s. I realise this is Mac thread, but it's iTunes causing the issue)
  • 6. Re: apple id disabled
    moondevil32 Level 1 Level 1 (0 points)
    Got eactly the same problem, so a bump from me. Looks like its definitely an iTunes Store related problem. Does Apple review this forum regularly?
  • 7. Re: apple id disabled
    mange656 Level 1 Level 1 (0 points)
    This is the problem I am having. I added multiple entries for it yesterday. Loaded up the forum if you will so it will stand out.

    Things that work: I can sync my iPhone, iPad, and the Macs in my house that use home sharing. I specifically deleted all the iPhone / iPad Apps on one machines iTunes Library and told it to sync items not in my library and it did. Local manipulation of the Apps is not an issue.

    The one place where this has an impact is on the iTunes store and the ability to purchase or update iTunes store products.

    Before I leave for work today I will turn off sync on all my computers for Mobile Me as well as turn off family sharing. I will stop my iPhone and iPad from syncing with Mobile Me as well. I will shut off my iPhone and iPad as well. Then I will contact Apple for support on this issue via Apple care.
  • 8. Re: apple id disabled
    freestyle4all Level 1 Level 1 (0 points)
    The same problem over here (Holland).

    *Apple ID is disabled.*

    No payment problems, no problem getting in to my iTunes account.

    Just an disabled ID when I trie to download something.
  • 9. Re: apple id disabled
    mmolinari Level 1 Level 1 (0 points)
    Exactly the same here (Italy)
  • 10. Re: apple id disabled
    orangelight Level 1 Level 1 (0 points)
    Exact same problem here, USA.

    No payment problems, just a randomly disabled Apple ID.
  • 11. Re: apple id disabled
    philheywood@me.com Level 1 Level 1 (0 points)
    Me too. I'm in the UK.

    Sounds to me like an issue at Apple's end. The MacRumors forum has a very recent thread on this same topic. Can't be coincidence, surely.
  • 12. Re: apple id disabled
    Mac on Andy Level 3 Level 3 (825 points)
    You can contact iTunes store to report problems with logins here

    http://www.apple.com/support/itunes/contact.html
  • 13. Re: apple id disabled
    Zolitare Level 1 Level 1 (0 points)
    sent message this morning - hasn't been answered yet.

    Seams strange this has occurred without any other notification other than "your iTunes ID has been disabled" - no email, just disabled message & unable to purchase anything
  • 14. Re: apple id disabled
    andygrantonline Level 1 Level 1 (0 points)
    I am on the phone with Apple Customer Relations. It seems that some accounts have been flagged as hacked or some other fraud. They don't know what is going on.
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