How can I clean up my iCloud storage?

Hi,

• I have logged in to iCloud.com then went to iCloud Drive which is https://www.icloud.com/#iclouddrive
  • There is nothing there but 2 empty folders and I have deleted but those 2 empty folders get created again.
• I have logged in to iCloud.com then went to setting which is https://www.icloud.com/#settings
  • I went to advanced in bottom left corner and access restore files and there is nothing there either.
  • There is nothing in restore backup, calendar or contacts
• I'm still having 4.65G full

I honestly have done everything possible. I thought apple is for anyone to figure things out and I'm an IT expert and still can't figure out how to clean up my iCloud. either there is a bug or something that is not exposed otherwise I would have found it already.

I truly appreciate your help

Regards,

Medi

It seem to be a bug that has never been looked after since I have had that issue for almost 1.5 year (perhaps it existed even longer). I really didn't care however recently I have been bugged by apple continuously to purchase extra storage and that's why I want this to be cleaned so I don't get bugged again :)

Server problem for nearly 2 years?

So they should reset the servers again or this is a bug that they need to fix once and for all?

How can I ask for level 2 person?

I thought this is THE apple support forum so I don't need to chase 5 different channels to get an answer for an existing problem that everyone knows about and decided to ignore.

Perhaps they wanna keep it this way so people buy apple extra storage just to avoid stupid annoying push notification?

Clearly this is a knows issue

Is there a person in apple support group level 2 -10 or whatever number you guys have who can either fix it or provide some kind of help instead of throwing the ball at my court?