I’ve had £9.99 taken from my bank for Apple Music

Hi there Sharon!

Looks like you may have accidentally subscribed to Apple Music. Follow these steps to make sure you aren't charged again -

1. To check your subscriptions head into settings on your iPhone or iPad. 
2. Go to 'Apple ID, iCloud, iTunes and App Store' (this should have your Apple ID name above it). 
3. Then press 'iTunes and App Store' followed by heading into 'Apple ID' (the one with your email address).
4. Hit 'View Apple ID'
5. You should see an option for 'subscriptions'
6. Any subscriptions under 'active' you will be paying for. You can cancel them accordingly.

In terms of your refund this forum is not monitored by Apple and is only a platform for users to answer each other's questions.

To get in touch with Apple about getting your refund follow this link - https://www.apple.com/support/itunes/contact/index.html