how can i cancel a charge ?

how can I cancel a payment that was made with the wallet?

Posted on Sep 19, 2019 11:09 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2019 12:04 PM

Hi adva144,


It seems like you're having some trouble with a charge to your card in Wallet, and I want to help.


Did you already complete a transaction for a card you've added to Wallet?


Here's more on using Wallet:

Use Wallet on your iPhone or iPod touch - Apple Support


If you used Apple Pay for the transaction, the following article goes over some steps to take for this:


Send, receive, and request money with Apple Pay


"How to cancel a payment


If you send money to someone who hasn't accepted the payment, you can cancel the payment.


Here's how:

  1. Open Messages and go to the payment. Or go to the payment in Latest Transactions.
  2. Tap the payment to see its details, then check the Status field.
  3. Tap Cancel Payment. The Status field updates to say Canceled. If you don't see the option to cancel, then the person has already accepted the payment. Try asking the person to send money back to you instead.


If you reject or cancel a payment, the money will be refunded by the next business day depending on your bank or card issuer."


If this doesn't address your issue, please reply back with some additional information about this. For example, are you using Apple Pay, Apple Card, Apple Cash? The more information you can provide the better the community can help with this.


I hope that helps.


Thanks for using the Apple Support Communities.

3 replies
Question marked as Top-ranking reply

Sep 20, 2019 12:04 PM in response to adva144

Hi adva144,


It seems like you're having some trouble with a charge to your card in Wallet, and I want to help.


Did you already complete a transaction for a card you've added to Wallet?


Here's more on using Wallet:

Use Wallet on your iPhone or iPod touch - Apple Support


If you used Apple Pay for the transaction, the following article goes over some steps to take for this:


Send, receive, and request money with Apple Pay


"How to cancel a payment


If you send money to someone who hasn't accepted the payment, you can cancel the payment.


Here's how:

  1. Open Messages and go to the payment. Or go to the payment in Latest Transactions.
  2. Tap the payment to see its details, then check the Status field.
  3. Tap Cancel Payment. The Status field updates to say Canceled. If you don't see the option to cancel, then the person has already accepted the payment. Try asking the person to send money back to you instead.


If you reject or cancel a payment, the money will be refunded by the next business day depending on your bank or card issuer."


If this doesn't address your issue, please reply back with some additional information about this. For example, are you using Apple Pay, Apple Card, Apple Cash? The more information you can provide the better the community can help with this.


I hope that helps.


Thanks for using the Apple Support Communities.

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how can i cancel a charge ?

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