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Photos in iMessage disappeared after ios13 update

After updating to iOS 13, all photos previously sent and received through iMessage are gone. Has anyone else encountered this issue and found a solution?

iPhone XS

Posted on Sep 19, 2019 2:30 PM

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Question marked as Apple recommended

Just a suggestion which you may have already tried, but on my phone if I click on the info icon at the top and scroll to the bottom it says x number of images in iCloud and there is an option to download them. Hope this helps

Posted on Sep 20, 2019 7:39 AM

8 replies
Question marked as Helpful

Sep 19, 2019 6:35 PM in response to Londino

I’ve just installed the iOS 13 update and I was excited to see the new features, only to discover that all of my photos have disappeared. The strange thing about it

is that the names of all of my albums are still there, but none of my photos, which to me, means I should be able to get them back. My photos are very important to me... please help.

Question marked as Helpful

Sep 23, 2019 12:47 PM in response to Tayrob

I am experiencing the same: After the update to iOS 13.0, photos sent and received under iOS 12.x are not present under "info" in imessage (but they are if I scroll up through the message history). If I send or receive a photo after the update, they are present in the "info" section. Is this a known bug? Known fix?

Question marked as Helpful

Oct 6, 2019 7:25 PM in response to AHall4

I have the same problem. Recently updated to 13.1.2 and all photos in all Messages conversations are gone from the details screen, but still display in the conversation. When I tap, "Download" as you suggest above, it initially shows, "Downloading", but then disappears and not only do my photos NOT display, the option to download them disappears.


Apple - what the heck is going on? I thought this problem was supposed to be fixed with 13.1.1! I didn't have this problem until I updated to 13.1.2.



485 replies
Question marked as Helpful

Sep 19, 2019 6:35 PM in response to Londino

I’ve just installed the iOS 13 update and I was excited to see the new features, only to discover that all of my photos have disappeared. The strange thing about it

is that the names of all of my albums are still there, but none of my photos, which to me, means I should be able to get them back. My photos are very important to me... please help.

Sep 19, 2019 6:49 PM in response to Cinnamon31

As I type this, it is a few minutes after my first message, and I’m seeing that my photos are reappearing. It really was kind of scary to not see my pics at first and I know anyone else would feel the same. The update is quite a beautiful one and I understand that things happen sometimes after the installation of an update, but not seeing my pics was upsetting at first.

Many thanks.

Question marked as Helpful

Sep 23, 2019 12:47 PM in response to Tayrob

I am experiencing the same: After the update to iOS 13.0, photos sent and received under iOS 12.x are not present under "info" in imessage (but they are if I scroll up through the message history). If I send or receive a photo after the update, they are present in the "info" section. Is this a known bug? Known fix?

Question marked as Helpful

Oct 2, 2019 8:05 AM in response to Tayrob

Thought the 13.1.2 update would fix this issue, but my photos are still not displaying in the info section. The photos are still in the message thread. Currently using the iPhone 11 Pro, not sure if this matters at all either, but I'm not showing the "download links" like others have claimed.


Thanks.

Photos in iMessage disappeared after ios13 update

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