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airdrop greyed out on iphone 6s?

okay so- i'm trying to use airdrop, but in control center, it's greyed out.

i've already done the following:

1) check content restrictions and airdrop is enabled

2) turn airplane mode on and off

3) restart phone twice

4) turn on/off wifi and bluetooth

5) reset network settings

also, it's missing from settings. i saw a thread similar to this, but the problem was fixed when the person with the problem reset network settings and it worked. it still doesn't work for me.

please help!

iPhone 6s

Posted on Sep 19, 2019 4:56 PM

Top-ranking reply

syama273

Level 2

197 points

Posted on Sep 19, 2019 4:59 PM

Hello,

As a final step, please restore the device to factory settings using the iTunes on a computer

https://support.apple.com/en-ca/HT201252

Before restore, I suggest taking a backup of your iPhone

https://support.apple.com/en-us/HT203977

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airdrop greyed out on iphone 6s?

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