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Missing pop3 email sent folder at IOS13

I just updated to IOS13 and now my sent folder POP3 email account disappeared. Now only showing and inbox and drafts folder. Anyone experiencing this problem? Any idea how to get it back? Hope Apple fix this quick as it’s obviously IOS13 issue!


iPhone 6s Plus

Posted on Sep 20, 2019 2:05 AM

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198 replies

Sep 26, 2019 8:40 AM in response to MarcoMCH

I still suggest everyone to report the issue to Apple, to make them aware it involves many people.

And guess what: after fiddling with the POP3 SMTP settings, toggling the "All sent" folder on and off in the mail settings and sending a few more test e-mails, finally the Sent folder appeared for my POP3 account, including older mails I did send days ago. Now I am curious if the folder stays visible.

Next would be someone to find out if there is one persistent way that works for everyone to make the Sent folder appear.

Sep 26, 2019 8:42 AM in response to wouter-58

I work for a web hosting provider on the customer support desk and am aware of at least 2 instances of this. Both upgraded to iOS 13.


I appreciate the 2 our of thousands of customer is not many, but the scenario explained by the 2 clients was almost identical.


Can anyone advise of a place to submit this bug report to? Or is it a case of just calling them?

Sep 30, 2019 8:53 AM in response to HowardDoin

It seems there is no proven straightforward way to get the Sent folder back, various posts here describe various ways others used to manage to get the Sent folder back.

The Concepts folder does appear at times, but I do not manage to see saved - draft e-mails.


Apple support has done a remote session to my phone to fault find the issue and has uploaded log files from my phone.

As far as I understood it is by now a registered issue.

I still recommend to contact Apple support yourself to make them aware of the extend of the issue.


Note: IOS 13.1.1 did not solve this mail issue.


Sep 30, 2019 10:15 AM in response to petwir

I just installed 13.1.1 on an Iphone7 and have this problem with my comcast email account. No sent folder, and can't seem to save/recover drafts.


I just logged onto my comcast(xfinity) email account via their web page interface, and it appears my "sent" folder is empty(???) Did 13.1.1 wipe them off of the server?


My yahoo and gmail email accounts are fine.


I have submitted this as a bug to apple.

Sep 30, 2019 10:31 AM in response to petwir

My pop3 account is almost functional.


I have inbox, sent, trash, & draft folders, but like most people, anything I save as a draft disappears into the ether. I would think it would at least make it to the “all drafts” folder since all my sent or deleted emails were going to their respective “all” folders pre-13.1.1.


I have also noticed something odd that Im not sure anyone else has experienced: I’m out of town & if I use my hotel’s wifi I get a message that I have wrong pop settings or password etc & stop receiving mail until I sign into gmail via browser (but no emails from gmail re: security of my account; just notice at bottom of inbox re problem with pop settings despite fact I hadn’t changed them). The majority of the time this happened was over night & its not a system that you have to sign into regularly so I’m not losing the wifi connection...only my patience! I turned off wifi 2 days ago & no problems since, so crisis averted but problem most definitely not solved.


Not sure about this weird wifi issue since

I haven’t seen anyone else mention it, but will definitely be contacting apple re: drafts when I get home.

Missing pop3 email sent folder at IOS13

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