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Missing pop3 email sent folder at IOS13

I just updated to IOS13 and now my sent folder POP3 email account disappeared. Now only showing and inbox and drafts folder. Anyone experiencing this problem? Any idea how to get it back? Hope Apple fix this quick as it’s obviously IOS13 issue!


iPhone 6s Plus

Posted on Sep 20, 2019 2:05 AM

Reply
198 replies

Nov 22, 2019 6:33 AM in response to Tofu59

unfortunately Apple engineers dont read this thread.. you would need to, as we all need to, complain directly to apple... this is the iOS and their failure to fix POP3 issues... ongoing and destructive! ... i switched to iMAP which solved the issue for me.. but iMAP is not for everyone.. completely unnecessary ..they should NEVER have released iOS with this serious problem .. good luck

Dec 1, 2019 5:01 AM in response to deeceeontario

My Sent folder is missing too. Drafts is also not functioning normally. A draft email has been sent, yet still remains in Drafts.

Interestingly, this is only happening with my Btconnect.com email address. I have set up my Gmail email address and all the folders appear and are functioning normally.

Are others using Btconnect Email (business email) and having problems.

Please help Apple!


Dec 9, 2019 6:37 AM in response to jsf63

Has there been any update on this issue since the last post above 1Dec 2019?

Only today, 9 Dec 2019, I purchased a new iPhone 11 to replace my old iPhone 6 and to begin with in the Mail App the only folder that was there was the Inbox folder and none of the others.

As one of the earlier posts on this topic suggested, I deleted and reinstalled my email account data and now the Bin & Sent folders are there in the Mailbox list, and while the Bin folder appears to work OK no sent emails are showing up in the Sent folder!


I downloaded the latest iOS 13.2.3 hoping this might fix the problem, but alas no. Never have had an issue with the old iPhone 6 running on iOS 12 and earlier.

Dec 9, 2019 8:28 AM in response to ROGER_BRIGGS

After much cursing and trying various things, my Sent items folder suddenly appeared as if by magic. I can't pinpoint what I did, but it was a combination of updating software, then delete mail account, reinstalling it. Closing it all apps, switching phone off completely, saving drafts and then sending. I really wish I knew which bit had worked!?


Dec 10, 2019 1:55 AM in response to Mcapelloooo

Mcapelloooo, you were dead right! Sure enough, this morning (Australian time) my Sent folder came back to life and started keeping a record copy of a few test emails that I forward late last night. Now all seem to be as it should be. But why the hassell in first place, I ask? And it's not only me but possibly many hundreds, even possibly thousands, of people across the globe experiencing the same issue.


So thank you, and also to jsf63, for taking the time to reply, much appreciated.


The only remaining issue, and it really is only a minor one, is that now I have two Sent folders! The one that is third on the Mailbox list after Inbox, then Drafts, is the working one. But then I also have a second Sent folder that is in 8th position on the Maibox list that doesn't get populated with my sent emails but the 'system' won't allow me to delete it! When I try it brings up a message, "Unable to Delete Mailbox The mailbox could not be deleted in the server." But as I say, just a very minor issue and this empty Send folder I can live with!!

Dec 12, 2019 12:26 PM in response to deeceeontario

This worked for me:

  1. In Mail app on your iOS Device and using the affected POP account send yourself few emails (2-3 should be enough).
  2. Go to the Inbox of your affected POP account and refresh the list of emails to get those new emails. If emails are not received, you very likely have an issue with SMTP server settings and needs to fix issue sending emails first.
  3. Open one of received emails and tap on 'Trash' icon to delete it.
  4. Open another email message, then tap and hold on 'Trash' icon and this time choose to 'Archive Message' from the menu.
  5. Start new message; in the body of the new email message type in some random text, then tap 'Cancel' and choose 'Save Draft' from the menu.


If "Sent" folder is still missing, try to force quit the Mail app, then check again.

Missing pop3 email sent folder at IOS13

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