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Missing pop3 email sent folder at IOS13

I just updated to IOS13 and now my sent folder POP3 email account disappeared. Now only showing and inbox and drafts folder. Anyone experiencing this problem? Any idea how to get it back? Hope Apple fix this quick as it’s obviously IOS13 issue!


iPhone 6s Plus

Posted on Sep 20, 2019 2:05 AM

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198 replies

Oct 30, 2019 1:54 AM in response to wouter-58

Hi again Wouter. My advanced settings weren’t affected and it didn’t matter really because once the emails have been downloaded to the phone they stay there forever even if the originals are deleted from the server. That’s how POP email works. IMAP is different. If you delete an email from one device, it gets deleted from all associated devices.

Nov 1, 2019 6:43 AM in response to Suzy490

The trick of creating an email with a photo attachment but saving it as a draft instead of actually sending it, seems to have worked for me. I’ve shut down the mail app and reopened it, and it still seems to be working. Thank you so much.


I’m still missing the old drafts that were sitting in the draft folder prior to ios13 though.


Logging the issue with apple is on my list of things to do.

Nov 13, 2019 6:02 PM in response to jenne1

I have had a case open since ios13 was released. After MANY frustrating calls, logs off my phone etc, I have just had a reply form a senior Apple guy in Australia that Apple are no longer supporting POP and I should migrate to IMAP !!!!

RIDICULOUS...I HAVE BEEN USING POP FOR YEARS and now I get this response?!

Disgusting!!!

Nov 17, 2019 4:26 AM in response to mikeyk1

I had this problem too of a missing sent mail folder. I managed to fix it by somehow moving messages around my archive.


I just restored my iPhone to iOS 13.2.2 and then restored from iTunes backup of 13.2.2 made the same day. The missing sent mail folder came back to haunt me.


i just fixed it again by going to mail accounts and advanced. There I saw that my deleted messages go to trash so I temporarily changed to archive. Voila! Fixed. I changed the setting back and all seems good now.

Nov 21, 2019 8:24 PM in response to wouter-58

I have a 6S as well & waited until 13.2.3 to update. I have 2 POP email accounts on my mail app, and my sent folders, as well as emails within the folders, disappeared. I’ve called AppleCare, and I’ve been told to call Earthlink (good luck), reset or restore.

I’ve read the forum suggestions, tried some of the suggestions without success. I can’t risk losing anymore folders. Does anyone have a sure fire solution to this problem?


In the meantime, APPLE ENGINEERS, FIX THE iOS!!!

It’s not the hardware or POP, it’s the update to 13 that has created this problem.


Missing pop3 email sent folder at IOS13

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