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Missing pop3 email sent folder at IOS13

I just updated to IOS13 and now my sent folder POP3 email account disappeared. Now only showing and inbox and drafts folder. Anyone experiencing this problem? Any idea how to get it back? Hope Apple fix this quick as it’s obviously IOS13 issue!


iPhone 6s Plus

Posted on Sep 20, 2019 2:05 AM

Reply
198 replies

Oct 5, 2019 10:47 PM in response to HowardDoin

I have had THREE senior advisers look at my problem. All took logs off my phone and all promised to come back to me once Apple Engineers had found a solution. As of now, no one has contacted me!

I have also left DETAILED feedback on the official Apple feedback website (I’m told that Apple do read this from time to time).

VERY FRUSTRATING!!!

Oct 6, 2019 8:26 AM in response to jenne1

In my case, my email account was on xfinity and I’m using an iPhone. I deleted the account from my phone and re-added it, and the iPhone software automatically hooked it up via IMAP.


however my sent folder came back empty, and is starting from scratch going forward. It works, but i Iost a lot of history


an IT guy told me IMAP is more secure, so that’s a good thing.

Oct 6, 2019 12:47 PM in response to deeceeontario

My internet provider here in Australia also told me to switch to IMAP. I want to retain POP and as stated, Apple certainly do still support POP. I trust you realize that IMAP works differently to POP. I share one email address with my wife and when we download POP to our respective devices, the emails remain there unaltered. With IMAP, any changes made on any device reflect on all devices. So if she reads and makes changes or deletes an email before I have a chance to read it, it will change /disappear from my device.

Oct 6, 2019 1:30 PM in response to petwir

i walked this thru with both apple and provider... extensive... changed to imap and reloaded iOS13... 'no change' ...settings same imap as on my other iphone... that one works (not iO13) . and the 11pro doesnt... will sit down with devices and apple tomorrow and try to make this work...... stumped.

Oct 6, 2019 10:36 PM in response to jenne1

The iPhone definitely supports POP3, it just doesn't do it properly after the IOS13 upgrade.

As I said before: Apple support took logs of my phone, no response yet, which I don't mind: at least the issue has their attention.

My phone magically recovered POP3 mail for a bit, the Concepts folder still doesn't work.

I have still not seen one straight forward way to make it workable (with Inbox, Sent box and Waste bin): delete and re-create the POP3 account, sent and delete mails multiple times, check the All Sent and All Waste folders.

Missing pop3 email sent folder at IOS13

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