HomePod could not be powered on
Hi. Everyone,
I suspect my HomePod could not be powered on at all after more than 1 year of use. It is not responding to touch or "Hey Siri". In this scenario what options do I have?
Thanks
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Hi. Everyone,
I suspect my HomePod could not be powered on at all after more than 1 year of use. It is not responding to touch or "Hey Siri". In this scenario what options do I have?
Thanks
The .fuse might have tripped in the .breaker Box or Electrical Panel in your home. Did you test another appliance or lamp in this wall outlet, test the homepod in another outlet?
Does it light up at all ? If it lights up it’s powered on.
See if the touch was changed somehow, this will affect how it responds to touch
Use Touch Accommodations on HomePod
https://support.apple.com/en-ca/HT208433
You can try resetting HomePod,
the 5 second count (done twice) as instructed below is very important
Reset HomePod:
Press the top of HomePod to reset it
If you can’t remove HomePod from the Home app, you can press the top of HomePod to reset it to its factory settings. Here’s how:
If you still see HomePod in the Home app after you reset it, then you'll need to manually remove it from the Home app.
Check that it is plugged into a live power source. If the HomePod's plug has a fuse check that hasn't blown. See If HomePod isn't responding - Apple Support.
tt2
Oh, and the link to Apple support does not help at all.
This unit was purchased in Australia, the 2-pin plug does not have a fuse.
Tried to use another live power source but problem persists.
Any other suggestions?
If you’re able to reset it, then you’ll need to set it up again.
If the above steps don’t work, the only option is to take it to Apple and see if it can be repaired or replaced
HomePod could not be powered on