Hello everyone. I have a MacBook Pro 15inch (2017). Lately it keeps restarting everytime I wake it up from Sleep with a kernel panic message. However, everything runs fine in Safe Boot mode.
Thank you for your reply kaz-k. I already have run Diagnostics, it didn’t show up any error and as a plus, I also visited Apple Authorised Service Centre and nothing showed up in their diagnostics too.
I may be wrong here, please forgive me if I am, but, if it works fine in the Safe Boot, doesn’t that take a hardware issue out of the equation?
The fix for "failed to quiet devices" in your 2017 MacBook Pro 15-in was included in the version of Mojave you are running, 10.14.6 with supplemental updates to build number 18G95.
Either your updates did not proceed normally and some part of MacOS was damaged during the update, or you have different Hardware problem not covered by the software update.
To make progress, you need a Trusted Backup.
¿What is the Date&Time of your most recent backup, and by what method?
If you have the slightest doubts about it, you should make another backup, preferably by a different method.
Completely Re-Install MacOS:
Once you have complete confidence in your Backup, boot to Internet Recovery or a bootable Installer/Utilities USB stick, launch Disk Utility, set to Device View, and completely erase your drive, by immutable Hardware-name.
Then re-install MacOS.
First of all, thank you for your attention and reply to this thread Grant.
You are right, it started happening after the 10.14.6 update and has persisted ever since even if I downgrade (High Sierra) or upgrade (to Catalina).
I did take your advice and after erasing my drive, having renamed it 'Macintosh HD', reinstalled macOS again.
But unfortunately the error persists.
However, as mentioned in the description, works completely fine in the Safe Mode.
I was fishing for the possibility that your firmware had not been updated properly, and was far behind what it should be.
I assume yours has been correctly updated, but I have not seen a number in that series, so I really do to know if that is the correct version.
Start a new thread and post that specific question. Technically-oriented Readers familiar with 2017 and later MacBook Pro CAN answer that question, they are just not looking down this already long thread on a slightly different subject.
suggested title:
Is my MacBook Pro 2017 firmware up-to-date?
Be sure to post some text as well as your screenshot, because there is a Bug in the forum software if you post ONLY a graphic.
Okay Grant. I'll go with your advice. Thank you for being there for me and your prompt replies!
Last question, is there any other issue you can think of other than the firmware? Or should I assume if the firmware checks out that it's not hardware related? (Since it passed all the tests at Authorised Service Centre Diagnostics combined with the fact that it works in Safe Mode)
Your problem is not common.
Most Users who complained about similar issues had them solved with 10.14.6
I don't know what the problem is -- just using some divergent thinking to chase down some possibilities.
Thank you for your reply kaz-k.
Here is the panic report. I currently have no third party applications running on my Mac right now. The error persists.
Hi,
It could be possible that your MacBook Pro has hardware related issue. Try to run Apple Diagnostic if it reports something.
https://support.apple.com/en-us/HT202731
Does this help?
Hi,
Please paste kernel panic log which is located at /Library/Logs/DiagnosticReports/.
Also delete third party kexts and see if it still kernel panic appears.
If there’s anyone that can help or guide me that would be great I really need my laptop up and running as soon as possible.
Thank you so much people!
And also the Authorised Service Centre found no faults in the hardware. They said everything is working exactly as it is supposed to.
what firmware version is showing?
menu >About this Mac > (system report) > Boot ROM Version:
(please do not post a screen shot that includes your serial number)
Is there any way for me to verify this? Your hunch could be right as the panics started happening right after the 10.14.6 update.
Kernel Panic every time MacBook Pro is woken up from sleep. But safe boot works fine
