Hey.. I got the series 5 Apple Watch yesterday and everything is fine other than the fact that always on does not seem to be working. It’s turned on but it just goes solid black until I raise my arm. I have had a look at all the settings and it should be working. Anyone else have this issue? What did you do to solve it? Both my phone and watch are up to date
Apple Watch
Right I have a update.. I spoke to Apple support just now and it’s a known issue effecting some users.. Apple know about this and there will be an update on the way although an actual date for the release of this update is not available yet but should hopefully come along before the end of the month. The more people that report it the faster we will all be enjoying always on :) hope this sets your mind at ease as it has mine :)
Right I have a update.. I spoke to Apple support just now and it’s a known issue effecting some users.. Apple know about this and there will be an update on the way although an actual date for the release of this update is not available yet but should hopefully come along before the end of the month. The more people that report it the faster we will all be enjoying always on :) hope this sets your mind at ease as it has mine :)
Exact same model too. I spoke with support today and they know about it.. said there’s a update coming out to fix this problem but couldn’t tell me the date for the release of this update.. it’s only a small amount of users having the issue so the more people that send feedback on the Apple site the quicker it will get fixed.. I’m totally with you feeling disappointed too. I was so excited to get it and feel a bit let down. At least they’re working on it I guess
Try this:
Always On lets Apple Watch display the watch face and time, even when your wrist is down. When you raise your wrist, Apple Watch functions fully.
on your Apple Watch.Is your iPhone running iOS 13?
Same here. Got my series 5 yesterday and it seems to work the same as the previous Apple watches. I have always on turned on, but the display goes black when I drop my hand even slightly. Hope this changes as it was one of the big selling points of the watch.
Right so I have actually sorted mine now.. I just completely deleted the watch and started over reinstalling it. the same thing happened initially. It was going black as I was dropping my hand. Then I changed the face and it started working. It now stays on but just dims as intended. I hope you get sorted soon because it’s very frustrating :)
I tried that and it’s still the same. screen goes black when I drop my wrist just like the old watches used to do. I’ve restarted and re-paired the watch/phone 3 times and nothing seems to work. Tried all the different watch faces too and they all go black. The “always on” setting is turned on. Help please!
Well.. mine worked fine all day yesterday and now it’s had a charge it’s broken again.. going off when I drop my arm.. I’m getting pretty annoyed with it to be honest.. if I wanted a watch that did this I would of bought the series 4 for less money.. I’m contacting support today
Yeah I must of done that 100 times lol.. so far the only thing that worked is completely deleting the watch and reinstalling it all from scratch.. then it worked all day with no issues. I put it on charge and went to bed and got up today and it doesn’t work again.. even though everything is switched on.. I’m gonna contact Apple today I think I got a faulty one maybe. I’m not sure.. see what they say :)
Yes I’ve tried all of this too and nothing works. Sometimes it stays on a bit longer but most of the time it goes black no matter which face I use or if I have the “hide sensitive” option turned on. Pretty annoying.
Exact same problem. Series 5 Stainless Steel Black 44mm WiFi/Cellular. Sometimes when I look at it's dim, but other times it's completely black. It's about 50/50. Rebooting doesn't fix it. Erased & restored as a brand new watch & it still doesn't work properly. Very disappointed.
always on not working on series 5 Apple watch
