Does Apple care send messages when you have a virus or malware on your computer and should I follow the prompt to scan my computer?
This is a scam - a very common one. DO NOT respond to it in any way: at best it's trying to sell you expensive and totally useless software.
You don't have a virus. No-one can detect a virus on your computer remotely, and in any case there are no viruses as such in the wild affecting Macs (though lots of malware you get tricked into installing yourself).
Real emails from Apple always address you by name and come from the apple.com domain, not some address that happens to have 'apple' in it somewhere. If you hover the cursor over any links without clicking on them the actual URL will show as a tooltip and if it's genuine it will be to an apple.com URL. Apple will never ask you to 'verify' your address, account or details in an email and will never send you messages telling you that your account has been or is about to be locked, or that you have a virus.
If you are uncertain about an email you can post it here (copy and paste, not as an image) and we can check it - however make sure to remove your own email address if it's showing, never post that in the forums.
You can report fraudulent emails to Apple by forwarding them as an email attachment to reportphishing@apple.com
This is a scam - a very common one. DO NOT respond to it in any way: at best it's trying to sell you expensive and totally useless software.
You don't have a virus. No-one can detect a virus on your computer remotely, and in any case there are no viruses as such in the wild affecting Macs (though lots of malware you get tricked into installing yourself).
Real emails from Apple always address you by name and come from the apple.com domain, not some address that happens to have 'apple' in it somewhere. If you hover the cursor over any links without clicking on them the actual URL will show as a tooltip and if it's genuine it will be to an apple.com URL. Apple will never ask you to 'verify' your address, account or details in an email and will never send you messages telling you that your account has been or is about to be locked, or that you have a virus.
If you are uncertain about an email you can post it here (copy and paste, not as an image) and we can check it - however make sure to remove your own email address if it's showing, never post that in the forums.
You can report fraudulent emails to Apple by forwarding them as an email attachment to reportphishing@apple.com
Try downloading this program which was written by Thomas R, a long time poster. The program will search for malware/adware. The program will do the work for you which makes it easy. It may be necessary to run more than one scan. After running the scans, restart the computer.
Malwarebytes Anti-Malware for Mac 10.10 and later
How do you get rid of malware?
Well, good and bad.
Good....I didn't either, so maybe I'm finally learning about these things.
Bad...stil getting popups/redirects occasionally. Usually with mail app (Earthlink Webmail). Had contacted them and (of course) they are " sure" it is the ISP, my router, or ??, but not them. I'm not sure where to go from here. Any thoughts, Guru Eric?
I have been accessing the earthlink webmail account through the Mail App (Apple) and directly (where I was getting the redirects). This past weekend, NO redirects using either portal (?). Will ping you again if I have trouble since you have a depth of knowledge in this matter, it seems. Thx.
I don't see anything abnormal in the report or any software that can cause problems.
Haven't tried that; will attempt to figure out how to do that. Thanks, will report back.
You are welcome.
i also got the above message and unfortunately I pressed on it then stopped it straight away, but I now have this malware or whatever you call it on my imac desktop
How do I remove the malware
Hi Everyone and Eric too,
Well, I've caught the same virus. Interestingly, it also affects my iPad (and other macs) on my home network. I didn't think these boogers crossed from OS to IOS. Have tried all the usual, rebooted safe mode, cleared Safari history, cache, manage website data, no plugins or extensions, ran latest Malware bytes several times, even tried Terminal command to reset Safari (per Mackungfu, this has worked for me in the past). Still lurking in there and popping up. I've run Etre Pro 3 on my MBP and added the Airport router/backup 2Tb in the scan. My amateur eyes don't see anything untoward but I am not a guru, not even close. Next?
It may not help, but try running/posting the Etrecheck report in your normal account. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Roger is right. It's a scam.
If you add the account to the Apple Mail application, do you still get the popups? If not, that eliminates the router and ISP.
I received a message from apple care that I had a virus and that I should click scan the computer immediately for malware? Is this truly a message from apple care?
