Question marked as Top-ranking reply User profile for user: QuickPost QuickPost User level: Level 10 103,413 points Sep 21, 2019 3:06 PM in response to Soapbox811 Hello,Please refer to the following Apple Support documents.If your iPad won’t turn on or is frozenIf you can’t update or restore your iPad Show more Less Upvote if this is a helpful reply Downvote if this reply isn’t helpful Reply Link