iOS 13 Update— FaceTime front camera

Anyone else have an issue on FaceTime after the iOS 13 update where the front camera only appears as a black screen?

iPhone XS

Posted on Sep 21, 2019 7:14 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2019 2:36 PM

So my friend had this issue on an iPhone X and we just solved it. By pressing the volume up and down button, then immediately holding the power button until the phone restarted (Hard reset). Hope this works for you.

14 replies

Sep 21, 2019 9:29 PM in response to Jams_B

Same thing here on my iPhone 11 Pro Max. Front camera works fine in camera mode but in FaceTime, it’s nearly black. When in a bright room, it shows a very dim picture, practically black when the same shot in camera mode looks normal. It’s as if the aperture is nearly closed causing the picture to be way too dark but only for FaceTime calls. Hopefully fixed in the upcoming 13.1.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 13 Update— FaceTime front camera

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.