You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Inner Camera Lens Broken

Hello all,


My mom has an iPhone XR that is still covered under warranty and she is having an issue. She went on a vacation to Mexico and went to go snap a picture to be rudely greeted by a broken inner broken camera lens. Her phone is in pristine condition as you can see from the pictures I have attached. Is this covered under any warranty at all?Id like to know before I go and file an insurance claim with my carrier.

iPhone XR

Posted on Sep 21, 2019 10:23 PM

Reply
1 reply

Sep 23, 2019 5:56 PM in response to RagedPancake

Hello RagedPancake.


Welcome to Apple Support Communities.


If I'm understanding correctly, your mom's iPhone XR is displaying some issues when attempting to take a photo. The camera is a very important feature of the iPhone, and I will be glad to assist.


The best option here is to have the iPhone inspected at an Apple Authorized Service Provider or Apple Store. Here's how to locate one:


Find Locations


Cheers.

Inner Camera Lens Broken

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.