Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Inner Camera Lens Broken

Hello all,


My mom has an iPhone XR that is still covered under warranty and she is having an issue. She went on a vacation to Mexico and went to go snap a picture to be rudely greeted by a broken inner broken camera lens. Her phone is in pristine condition as you can see from the pictures I have attached. Is this covered under any warranty at all?Id like to know before I go and file an insurance claim with my carrier.

iPhone XR

Posted on Sep 21, 2019 10:23 PM

Reply
1 reply

Sep 23, 2019 5:56 PM in response to RagedPancake

Hello RagedPancake.


Welcome to Apple Support Communities.


If I'm understanding correctly, your mom's iPhone XR is displaying some issues when attempting to take a photo. The camera is a very important feature of the iPhone, and I will be glad to assist.


The best option here is to have the iPhone inspected at an Apple Authorized Service Provider or Apple Store. Here's how to locate one:


Find Locations


Cheers.

Inner Camera Lens Broken

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.