FaceTime is greyed out in settings; app won't allow child to connect
My child is unable to login to FaceTime. She has never used it before, but is old enough now to use it to communicate with friends. When you click on the app, it says you need to sign in with your Apple ID to activate FaceTime. Her Apple ID is listed correctly in the box, but for password it simply says "required" and will not allow us to type it in.
When you look at FaceTime in Settings, it is greyed out. It cannot be selected. In her privacy settings, when I access them with the passcode, it says that FaceTime is allowed. How do we get FaceTime up and running on her iPad?
iPad mini 2 Wi-Fi