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My Apple Watch keeps asking for my Apple ID password

My watch keeps asking for my Apple ID password then I enter it and it keeps asking


[Re-Titled by Moderator]

Apple Watch

Posted on Sep 22, 2019 5:44 PM

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9 replies
Question marked as Helpful

Oct 2, 2019 8:32 AM in response to camVFX

Me too! After the most recent update for my Apple Watch ver3, I cannot even use my watch because a screen appears asking me to enter my Password for my Apple ID, but a non-visible keyboard appears so no way to enter that Password and if you hit Cancel then the same screen just reappears as a continuous loop and won’t go away. So no access to my Apple Watch which is now a useless tool around my wrist. Apple Technical Support please reach out to me to fix this issue!

Question marked as Helpful

Oct 9, 2019 9:03 AM in response to mcrina

I HAVE THE RESOLUTION. after experiencing this issue myself where the apple watch is requesting a password and you enter the password from your apple phone but then never receive the verification code this is what you need to do. Yes, It is because many of us have 2 apple IDs (1 for personal associated for you only "1st ID" and other possibly used for itunes and app store for family "2nd ID"). On a device (you decide) .. sign out of the apple id associated with your personal and sign into the one that the APPLE WATCH is asking for. This is a temporary sign out ... after you get the verification code to the 2nd ID then you can sign back in using the 1st ID. I have multiple devices so I signed out and back in using a secondary phone that I have. But you can do this on an IPAD or Macbook also. I would not do this on your primary phone. Once you sign in with the 2nd iD .... go through the verification steps on the WATCH again. This will now send the verification code to the device you used to sign into with the "2nd ID". Get that verification code, use it to verify the watch. Then go to the app store icon on the WATCH and choose any free app to download and make sure it downloads. Wait 5 minutes to confirm that you are no longer receiving this message on the watch anymore and then go back to that device you selected to now SIGN OUT using the 2nd ID and sign back in with the 1st ID.


These steps should save you 2 hours on the phone with TIER 2 APPLE Support.

TIER 1 apple support will not be able to fix this issue. If you call apple support, you need to specifically request TIER 2 support.


Be blessed and pay it forward!

Question marked as Helpful

Oct 4, 2019 5:17 PM in response to ECPJr0720

Press cancel on your watch (it will pop up again immediately, hit cancel again), after a couple seconds the cycle will happen again. This cycle will happen like six times. After that you won’t get it again for a couple hours. My only solution so far until Apple comes out with a fix. If I click Password and then the keyboard button, I get a pop up on both my iPad and iPhone 11 Pro Max that gives me a keyboard. I put in my password for my Apple ID and enter (or return or next) but no 6 digit code ever shows up. I went into settings to the area where you can always get a code, but that doesn’t work.

Question marked as Helpful

Oct 3, 2019 8:57 PM in response to ChrisDel71

So this is what I think is happening, at least for me.


1) I had two Apple accounts because I moved to Canada and, at the time, I didn't know how long I'd be here. So I used my original as my US account, and then a secondary account for Canada (since some apps only were available in the Canadian store).


2) Before iOS 13, there was no Watch App store, so any watch apps would automatically get updated when the iPhone updated apps. This wasn't an issue with two ID's as it would prompt you to put in the relevant ID's passwords for the apps on updates, and install them accordingly on your iPhone and Apple Watch.


3) But, I think, now that there is a dedicated App store fo Apple Watch apps, this causes an issue. Since the Apple Watch can only be associated with one Apple ID because of Apple Pay, that the Watch Apps will only update with the ID it's associated with, meaning the secondary will never update since you can't switch over temporarily to update the apps, like you are able to on the iPhone. Yes, your iPhone can also only be associated with one ID, but the Apple Pay settings are separate from the App Store store settings.


***Solution***

I have none at the moment, except for re-downloading all the apps again using the same account, now that I have officially changed the region of my US ID to Canada.


Any thoughts would be greatly appreciated, or some actual support from Apple would be great as well.


Again, this is only a theory, as there really is no way to know for sure why this issue is happening. As I have found no solution, because the above recommendation is unable to be preformed because your Apple Watch App does not let you sign out of your associated Apple Watch ID in the "General" settings.

Question marked as Helpful

Oct 15, 2019 1:20 PM in response to ebony_eyes

I've recently had this same problem and I only have one ID. Having 2 may cause the issue but that is not only cause. I know my ID that I am entering is correct because how else could I be commenting here - Right?

There is a new Watch OS 6 update (6.0.1) that I will do later tonight but the description of this update does not address this (it's about the Mickey watch face not speaking, calendar and display calibration).

But at least I see this is happening to others as well.

373 replies
Question marked as Helpful

Oct 2, 2019 8:32 AM in response to camVFX

Me too! After the most recent update for my Apple Watch ver3, I cannot even use my watch because a screen appears asking me to enter my Password for my Apple ID, but a non-visible keyboard appears so no way to enter that Password and if you hit Cancel then the same screen just reappears as a continuous loop and won’t go away. So no access to my Apple Watch which is now a useless tool around my wrist. Apple Technical Support please reach out to me to fix this issue!

Question marked as Helpful

Oct 3, 2019 8:57 PM in response to ChrisDel71

So this is what I think is happening, at least for me.


1) I had two Apple accounts because I moved to Canada and, at the time, I didn't know how long I'd be here. So I used my original as my US account, and then a secondary account for Canada (since some apps only were available in the Canadian store).


2) Before iOS 13, there was no Watch App store, so any watch apps would automatically get updated when the iPhone updated apps. This wasn't an issue with two ID's as it would prompt you to put in the relevant ID's passwords for the apps on updates, and install them accordingly on your iPhone and Apple Watch.


3) But, I think, now that there is a dedicated App store fo Apple Watch apps, this causes an issue. Since the Apple Watch can only be associated with one Apple ID because of Apple Pay, that the Watch Apps will only update with the ID it's associated with, meaning the secondary will never update since you can't switch over temporarily to update the apps, like you are able to on the iPhone. Yes, your iPhone can also only be associated with one ID, but the Apple Pay settings are separate from the App Store store settings.


***Solution***

I have none at the moment, except for re-downloading all the apps again using the same account, now that I have officially changed the region of my US ID to Canada.


Any thoughts would be greatly appreciated, or some actual support from Apple would be great as well.


Again, this is only a theory, as there really is no way to know for sure why this issue is happening. As I have found no solution, because the above recommendation is unable to be preformed because your Apple Watch App does not let you sign out of your associated Apple Watch ID in the "General" settings.

Question marked as Helpful

Oct 4, 2019 5:17 PM in response to ECPJr0720

Press cancel on your watch (it will pop up again immediately, hit cancel again), after a couple seconds the cycle will happen again. This cycle will happen like six times. After that you won’t get it again for a couple hours. My only solution so far until Apple comes out with a fix. If I click Password and then the keyboard button, I get a pop up on both my iPad and iPhone 11 Pro Max that gives me a keyboard. I put in my password for my Apple ID and enter (or return or next) but no 6 digit code ever shows up. I went into settings to the area where you can always get a code, but that doesn’t work.

Oct 9, 2019 7:23 AM in response to camVFX

I seem have the same problem. I think you are correct. Somehow many years ago, I created an account with another non-Apple email. But later I created an icloud account an Apple email. Now I am getting a message to sign in to icloud to the non-Apple email.


I don't even have an icloud account with that email.

Question marked as Helpful

Oct 9, 2019 9:03 AM in response to mcrina

I HAVE THE RESOLUTION. after experiencing this issue myself where the apple watch is requesting a password and you enter the password from your apple phone but then never receive the verification code this is what you need to do. Yes, It is because many of us have 2 apple IDs (1 for personal associated for you only "1st ID" and other possibly used for itunes and app store for family "2nd ID"). On a device (you decide) .. sign out of the apple id associated with your personal and sign into the one that the APPLE WATCH is asking for. This is a temporary sign out ... after you get the verification code to the 2nd ID then you can sign back in using the 1st ID. I have multiple devices so I signed out and back in using a secondary phone that I have. But you can do this on an IPAD or Macbook also. I would not do this on your primary phone. Once you sign in with the 2nd iD .... go through the verification steps on the WATCH again. This will now send the verification code to the device you used to sign into with the "2nd ID". Get that verification code, use it to verify the watch. Then go to the app store icon on the WATCH and choose any free app to download and make sure it downloads. Wait 5 minutes to confirm that you are no longer receiving this message on the watch anymore and then go back to that device you selected to now SIGN OUT using the 2nd ID and sign back in with the 1st ID.


These steps should save you 2 hours on the phone with TIER 2 APPLE Support.

TIER 1 apple support will not be able to fix this issue. If you call apple support, you need to specifically request TIER 2 support.


Be blessed and pay it forward!

Question marked as Helpful

Oct 15, 2019 1:20 PM in response to ebony_eyes

I've recently had this same problem and I only have one ID. Having 2 may cause the issue but that is not only cause. I know my ID that I am entering is correct because how else could I be commenting here - Right?

There is a new Watch OS 6 update (6.0.1) that I will do later tonight but the description of this update does not address this (it's about the Mickey watch face not speaking, calendar and display calibration).

But at least I see this is happening to others as well.

My Apple Watch keeps asking for my Apple ID password

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