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My name is Bode. I have iPhone 7. Tried update to iOS 13, but the phone posted 'update requested' for 3 days. I later tried updating with iTunes (version 12.9.0.164) on my MacBook (version MacOS Mojave) and iTunes posted 'The iPhone could not be updated because the firmware file is not compatible'. Help!
How to erase your iOS device & then set it up as a new device or restore it from backups
Try Some Troubleshooting?
For help with the above on later models, including iPhone 7, 7s, 8 or later, iPad Pro 11" and iPad Pro 12.9" models, please refer to If your iPhone, iPad, or iPod touch won't turn on or is frozen.
If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).
iOS 13 not updated on my iPhone 7
