No Option for Two-Factor Authentication

Question

Level 1

9 points

No Option for Two-Factor Authentication

Hello all,

I was hoping to use the "Sign in with Apple" feature and was directed to turn on two-factor authentication. I tried searching Settings for the toggle, but nothing showed up. Next, I looked online for how to enable it. What I found was to go to:

Settings>[name]>Password and Security

However, the option for two factor authentication isn't there. I have an option for a rescue email, though.

Am I doing something wrong? Is there a step before this that I missed and need to complete?

My account also seems to not be eligible for other things, like family sharing. I think some of this is because this account was created a long time ago while working at a store that sold apple products and was used to take the test courses (just a thought, though).

On that note, can I make a new AppleID and transfer anything over, or do I have to give up everything I've purchased on the account?

Thanks for any help that can be offered!

iPhone XS

Posted on Sep 23, 2019 4:10 PM

Reply

Answer 1

Eric Root

Level 10

684,675 points

Sep 23, 2019 4:20 PM in response to tegan501

You can't transfer purchases between accounts. You can try setting up Family Sharing between the 2 IDs if you want to be able to share purchases made with the IDs.

Family Sharing

Family Sharing - Set up

See if anything here helps.

Apple ID -Two-factor authentication

Two Factor Authentification availability

Reply

Answer 2

Eric Root

Level 10

684,675 points

Sep 28, 2019 2:34 PM in response to tegan501

Try contacting Apple ID Support to see if they can help.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

Reply

Answer 3

Sep 28, 2019 2:54 PM in response to tegan501

All the support doc (Availability of two-factor authentication for Apple ID - Apple Support) mentions is:

”While most iCloud users can now turn on two-factor authentication, certain account types may still be ineligible at Apple’s discretion.”

So I would follow Eric’s advice and contact Apple. If it is some restriction because of the circumstances you created the AppleID under, then Apple may be able to modify the account so it will work now.

Reply

Answer 4

tegan501 Author

Level 1

9 points

Sep 28, 2019 12:40 PM in response to Eric Root

Thank you for the reply, the major issue is that my account (for whatever reason) does not support family sharing and the option for two factor authentication does not exist on the security options screen.

Reply

No Option for Two-Factor Authentication

Similar questions