iOS13 and Land Rover Evoque InControl System

Question

Level 1

13 points

iOS13 and Land Rover Evoque InControl System

I have an iPhone XS Max and a 2018/19 LR Evoque with the standard InControl system.

Since upgrading to iOS13 it now won’t maintain a Bluetooth connection to the car, nor allow browsing of playlists/songs when it does actually connect via Bluetooth. Under 12.4.1 it would do this fine, but not work with a USB cable.

Oddly, iOS13 seems to have resolved the cable issue with iPod appearing in the source lists as you would expect when connected - however, while the option to Browse Playlists/Songs etc is there, the playlists all appear ‘empty’ which means they’re unplayable, unless set playing directly from the phone which obviously can’t be done while driving.

I prefer the ease of Bluetooth, so would like this resolved. Its now a bit of a mess.

Despite searching, and tweeting, I can’t see any others affected, and I can’t believe I’m the only one. So is anyone else experiencing this issue?

iPhone XS

Posted on Sep 24, 2019 5:53 AM

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Answer 1

carloszm

Level 1

4 points

Nov 7, 2019 2:20 AM in response to AngryBritain

My 2019 Touch Duo system was updated yesterday by Land Rover to a brand new version S19B_19.40.4-436082 (dated Nov. 6th).

This update didn't fix the problem neither, which reconfirms that, the problem is clearly related to ios13.

I tried to connect my wife's iphone on ios13 and an ipad pro on ios13 and they all have the same problem.

Connecting an iphone on ios12.4 works perfectly.

Come on, Apple! What else do you need to acknowledge this issue and fix it?? I even installed the ios 13.3 beta, but the problem is still there...

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Answer 2

carloszm

Level 1

4 points

Nov 4, 2019 1:51 AM in response to AngryBritain

exactly the same problem here on a 2019 Range Rover Evoque.

As an ios13 beta user (from the very first beta versions), I have submitted this feedback to Apple since the very first ios 13 beta. But it has never been corrected by Apple.

I hope they will come up with a fix soon, as it is clearly related to ios 13 (it worked perfectly on ios 12).

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Answer 3

AngryBritain Author

Level 1

13 points

Nov 12, 2019 9:00 AM in response to AngryBritain

BREAKING NEWS:

Call received from Land Rover UK. They now have an internal bulletin re: #ios13 and #InControl phone connectivity #issues, and #JLR engineers are now working on it. No timeframe, but they know officially, so now the waiting game begins. Perhaps contact your local dealer and keep the pressure on to get it sorted!

Subscribe to my YouTube Channel for further updates: www.youtube.com/angrybritain

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Answer 4

AngryBritain Author

Level 1

13 points

Nov 4, 2019 4:14 AM in response to AngryBritain

Video live now on YouTube: https://www.youtube.com/watch?v=fPto0h12R4Q&t=10s

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Answer 5

AngryBritain Author

Level 1

13 points

Nov 8, 2019 8:17 AM in response to AngryBritain

Update video live now: Update iOS13 Problems Land Rover InControl Touch

https://youtu.be/td3LwNKuPUg

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Answer 6

AngryBritain Author

Level 1

13 points

Oct 3, 2019 7:58 AM in response to AngryBritain

Car been into LR today, they tell me there is some new software, but it’ll take 2 days!!!! to sort it. Wtf?

Seems one of the features on 13.1.2 is an issue with Bluetooth in some cars, so have installed this and hope this’ll sort it. If not, it’ll be a 2 day booking at LR, which is just crazy. What are they using - dial up?

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Answer 7

AngryBritain Author

Level 1

13 points

Oct 3, 2019 9:41 AM in response to AngryBritain

Have picked car up. 13.1.2 seems to have resolved Bluetooth connection (on 20 min journey) but all the same issues above still apply. Not happy @Apple.

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Answer 8

sp67

Level 1

12 points

Oct 22, 2019 1:52 AM in response to AngryBritain

Bluetooth working OK but since I upgrade my iPhone XS to iOS13 I can't skip tracks when playing music either via the steering wheel buttons or touch screen (I have a 2014 Evoque). It registers the command but then just carries on playing the existing track. Overcast podcast app still works OK so seems to be an Apple Music app problem?

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Answer 9

AngryBritain Author

Level 1

13 points

Nov 7, 2019 2:25 AM in response to carloszm

Thanks to some contacts on Twitter, I've had a call from JLR HQ this morning who tell me they are trying to work out a fix, and that for them constant changes by Apple (and Android) mean they're forever playing catch up. So, you can't knock JLR for working on it, they know about it, but fundamentally it isn't their issue to fix. Over to you Apple, you have a lot of very annoyed people with expensive cars to match your expensive hardware that they can't use.

Do follow me on Twitter btw: @AngryBritain

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Answer 10

carloszm

Level 1

4 points

Dec 8, 2019 11:34 PM in response to AngryBritain

Hi, just upgraded ios to last 13.3 beta 4 and, the problem is still there.

My 2019 Touch Duo system is also updated to the last version S19B_19.40.4-436082 (dated Nov. 6th).

Connecting an iphone on ios12.4 works perfectly.

Really upset with Apple. They really not listening to their customers.

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Answer 11

Lorenz77

Level 1

14 points

Sep 28, 2019 4:07 AM in response to AngryBritain

I have the same problem but with an Iphone x.

Ios13 dont'work good with my Land Rover evoque without carplay

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Answer 12

carloszm

Level 1

4 points

Nov 4, 2019 9:09 AM in response to AngryBritain

Just checked with Land Rover dealer today and there is nothing they can do. We must wait for Apple to release apatch for this :-(

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Answer 13

Nov 7, 2019 5:41 AM in response to AngryBritain

I have a 2019 Evoque and IPhone Xs Max. Same problem with the connectivity. Android phone seems to connect well with the Infotainment system.

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Answer 14

AngryBritain Author

Level 1

13 points

Nov 26, 2019 7:28 AM in response to macbobmac

Just has another call from JLR HQ, I now have they latest software that's available, so it's really now down to Apple to sort it out. Absolute PITA!

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Answer 15

katia234

Level 1

4 points

Oct 22, 2019 8:52 AM in response to AngryBritain

The IOS13.1.3 is not working with Land Rover Evoque InControl System. It connects but then it is kind of stuck - no calls can be made through the car call List - only by dialing through the iPhone - and the Bluetooth connection keeps getting lost once a call is made. How can I fix this?

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