Cellular data connection

Question

Fredo2100 Author

Level 1

8 points

Cellular data connection

Why my cellular data connection keeps on dropping? I had 3-4bars signal of LTE. Was able to update to ios 13.

iPhone XS

Posted on Sep 24, 2019 11:11 AM

Reply

Answer 1

Joseph_S.

Community Specialist

Sep 26, 2019 9:51 AM in response to Fredo2100

Hi Fredo2100,

Thanks so much for using Apple Support Communities. It's great to have you here.

When you say your cellular connection is dropping, are you seeing No Service or Searching in the status bar?

If you see No Service or Searching on your iPhone or iPad is a great resource to review that has troubleshooting steps for cellular connection issues.

I hope you find this information helpful.

Cheers!

Reply

Answer 2

Oct 3, 2019 1:07 AM in response to Fredo2100

Me and my gf both have iPhone XR and are experiencing this too. My officemate has a X and she experiences this too. Data would suddenly be unreliable. Some apps are connected like iMessage but other apps like youtube and telegram and messenger safari and chrome would not connect. We have to periodically go to airplane mode on and off to connect. Updated to 13.1.1, did all resets, contact Globe and SMART networks no help.

Reply

Answer 3

Fredo2100 Author

Level 1

8 points

Sep 26, 2019 4:50 PM in response to Fredo2100

I contacted my local carrier as well, based on there report there no issue/problem on there part and it happened after I updated my iOS to 13 so it comes to my conclusion maybe there an issue about cellular data connection on iOS 13. (voLTE ON or OFF, 3G, 2G thing)

Reply

Answer 4

ryane77

Community Specialist

Sep 30, 2019 8:06 AM in response to Fredo2100

Fredo2100,

Thank you for providing that additional information. Are you noticing this happening in one particular location or in multiple locations?

Also, have you updated to the latest iOS version 13.1.1 and attempted the steps in the article provided to you earlier?

Kindest regards.

Reply

Answer 5

Fredo2100 Author

Level 1

8 points

Sep 26, 2019 4:47 PM in response to Joseph_S.

Hi joseph,

I mean, I have service by my local carrier and has 3-4bard of LTE but there are times that I cannot use internet because its dropping/unreliable cellular data connection. I have to select to voLTE ON or voLTE OFF or 3G in order to continuously use my internet.

Reply

Answer 6

Fredo2100 Author

Level 1

8 points

Sep 30, 2019 10:02 AM in response to ryane77

Yes, to IOS 13.1.1. I contacted apple support as well. Done with the steps they provide such as forced restore and update via itunes and etc. but its all the same. Nothing happened, i still experienced dropping of internet connection and i have to re select to volte on or volte off or 3G every time to have a continuous internet on my iphone xs max.

Reply

Answer 7

Fredo2100 Author

Level 1

8 points

Oct 9, 2019 2:29 AM in response to Pavelllllllll

Not resolve up until now!

Been contacting apple support about this and all I got is to send my device service center to have it fix!

Been trying to tell to them that I'm not the only who's experiencing this.

Been trying to tell them to make a report to engineering or whatsoever who is accounted for updating the iOS to make an update regarding this issue but no one noticing me.

I had talked to senior advisor and etc but I got nothing! Worst customer service!

Reply

Answer 8

Fredo2100 Author

Level 1

8 points

Oct 3, 2019 2:32 AM in response to Fredo2100

Any update on the said issues? I am not the only who experiencing this up until now!

Reply

Answer 9

Fredo2100 Author

Level 1

8 points

Oct 3, 2019 2:32 AM in response to ryane77

Any update on the said issues? I am not the only who experiencing this up until now!

Reply

Answer 10

Oct 9, 2019 12:49 AM in response to sigmund96

How was the problem resolved? I have the same problem after I have updated Iphone XR to 13.1.2.

What should I do to get access to cellular data?

Reply

Answer 11

Oct 9, 2019 1:13 AM in response to Pavelllllllll

Hasn’t been resolved in mine. I don’t really know why it was tagged as “Solved” in the thread.

Reply

Cellular data connection

Similar questions