iCloud email on Chrome browser not working

Question

Level 1

13 points

iCloud email on Chrome browser not working

Any one having issues with this? For the past 5-6 days has not been working for me very well. Using Chrome browser on a Windows 10 PC, with iCloud installed. I get the following error:

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Mail has stopped responding.

An error has prevented this application from working properly. Help Apple improve its products by sending us diagnostic and usage information about Mail.

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A few errors on my iPhone as well, but not as much as on my browser on PC. It's becoming unusable.

Thank you

Posted on Sep 24, 2019 11:45 AM

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Answer 1

GCMetz

Level 1

4 points

Sep 25, 2019 7:35 AM in response to Thyname

Same thing here. iCloud Mail has become unusable in the last couple of days. Folders and messages won't load. I have logged in and out, cleared my cache, and restarted. Nothing helps. This seems to be a server issue as sometimes it quits working completely. I send errors to Apple but no response..

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Answer 2

Lokiju0

Level 1

9 points

Nov 7, 2019 10:18 AM in response to Thyname

I'm having the same issue, when logged into iCloud via Chrome browser, the main app loads but I get the error when trying to click on and update the Inbox. Sent, drafts, trash etc all work fine, just an error with the Inbox. Only started happening yesterday whilst clearing out some junk emails from my inbox (deleting).

Definitely not a device or profile issue, seems to be a mailbox corruption issue. However, if you don't have a Mac or iOS device (which I don't anymore) then "rebuilding" the mailbox is not an option.....

Nightmare!!

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Answer 3

Thyname Author

Level 1

13 points

Sep 25, 2019 5:39 AM in response to Thyname

Can someone help? Apple phone support is useless. I called twice already

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Answer 4

Sep 27, 2019 3:55 AM in response to GCMetz

Same here.

It doesn't even work with the email app and with safari

APP NAME

mail

HOSTING APP NAME

cloudos2

CLIENT TIME

Fri Sep 27 2019 12:52:31 GMT+0200 (Ora legale dell’Europa centrale) (1569581551263)

USER AGENT

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36

HOSTNAME

www.icloud.com

BUILD INFO

1918Project46__1918B88__UNKNOWN

SESSION ID

ae9e76cb-491b-480d-93b6-15687334ff98

ERROR TITLE

CANNOT_LOAD_STARTUP_DATA

ERROR TYPE

CANNOT_LOAD_STARTUP_DATA

etc. etc.

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Answer 5

Thyname Author

Level 1

13 points

Sep 27, 2019 9:21 AM in response to fabiovittori

Funny thing is Apple support people are clueless. They seem to suggest all stupid things, like buying more iCloud storage, although I am currently using less than 20% of my allotted quota, they say Chrome browser is not supported, and things like that. They also imply that I am only one having this issue

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iCloud email on Chrome browser not working

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