iPhone 11 Pro Max - freezing issues

anyone having issues with the new iphone 11 pro max - often click on the camera and it is frozen and just offers a black screen - messages froze this

morning - only way is to turn the phone off and back on again to clear the issue


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iPhone 11 Pro Max

Posted on Sep 24, 2019 1:45 PM

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Question marked as Top-ranking reply

Posted on Sep 5, 2020 8:31 AM

Try this to resolve your issue:


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

245 replies

Jul 26, 2020 7:27 AM in response to kds1320

OKAY, I know this sounds silly - but before I would do ANYTHING I would from my personal experience with strange things on iPhones do the following part A & B. 


(A)

  1. Turn on assistive touch. 
  2. Tap the white circle. 
  3. In rapid consecutive steps press but do not hold:  volume up, then volume down, then the sleep/power button. 
  4. When the slider appears so step 5 below. 
  5. Hold the home button until the iPhone reacts. 
  6. Enter your password. 
  7. After back to home screen then tap the white assistive touch home button from your screen then tap restart. 


If Part A alone does not resolve then follow step B while repeating step A first. 


(B)

1) Airplane mode on & then off, waiting 30 seconds between swipes.

2) Any time you delete data like pics or update large number (or any) apps, do 1 and then restart.

3) If #2 was not necessary, restart phone anyway - I like doing It through assistive touch which can be added to your control panel... or shut down through General.

4) Every day / week at least once if none of 1-3 were necessary - power off the phone for a minute and power back on.

Sep 26, 2019 12:10 PM in response to Jimbob6723

Hey there Jimbob6723,


Thanks for reaching out to Apple Support Communities. Congratulations on getting your new iPhone 11 Pro Max. I understand you’re having issues using the Camera and Messages apps. I’ll be happy to help with this.


First, there has been an update to iOS 13.1 that was recently released. If you haven’t updated already, use the following links to help you back up and update your iPhone 11 Pro Max:


How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch


If that doesn’t help, please go through the steps in this link to help with the camera issue:


If the camera on your iPhone, iPad, or iPod touch isn't working


Cheers

Oct 2, 2019 3:57 PM in response to KaeBFly

Thank you so much. I actually decided to call and talk to someone who was beyond helpful while you were typing this I imagine haha. The CSR I spoke to on the app was flat out wrong. I am within the return date, and will be picking it up tomorrow. I had said that I was done with apple because every product I’ve purchased in the last three years has had some serious glitches. I’m normally pretty patient, but for this kind of money I have very high expectations. For some people their prices are nothing, but I’m not a wealthy person. Thanks again for your advice! I’m not saying that this will fix it, but it’s a starting point I guess.

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iPhone 11 Pro Max - freezing issues

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