Citizens one does not allow you to payoff your loan early online or make any payment adjustments for that matter. What the deal?? Please don't answer with, "you can call their customer service number". That should not be necessary...
iPhone XS
Michael, I saw that you replied a few times to the same question asked a couple years ago. Respectfully, you are absolutely wrong. There is no way to pay more than your normal monthly payment online. You are right that it makes sense that you should be able to, but you cannot. I just called and spent 20 minutes on the phone paying off the balance and I asked why we cannot do it online at the end of the call and the Rep responded that it’s because they must verbally go over the customer agreement. (Sorry for the run-on sentence)
If you go go onto their website to prove me wrong, you will see the option to “make a payment”. When you click on this (on every browser I tried) it gives you the option to change your payment account, nothing else. I wonder if the “make a payment” link is just on the website to let Apple think that they’ve given their customers an option to pay online. When in actuality, they haven’t.
Please check for yourself, Michael. And then you’ll be able to answer this question more accurately in the future.
Kind Regards,
David
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Payoff iPhone Early
