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iPad Pro screen freeze

Why does the screen in iPad Pro 2018 11” freeze? Is it just mine or everyone has the same issue with these new iPads. If u know how to fix it please help.

by the way, I tried the hard reset method and a few others that I found in internet, But nothing helps.

Posted on Sep 25, 2019 1:06 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2019 1:21 AM

If the screen isn't re-acting have you tried a soft-reset with this link : If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

2 replies

Oct 17, 2019 7:15 PM in response to abubakertayyeb

I have a 2018 (3rd Gen) iPad Pro 12.9" that has been doing this for the past 6 months, and its driving me nuts. It happens in any app or on any screen. I tried a reset, and then I performed a clean install of iPadOS, neither worked. I contacted Apple last month, and they claimed they have never heard of this issue. They wanted to replace my iPad, but I wanted to wait for the new iPadOS. After the iPadOS 13 update, the issue persists, although it might happen less, I can't be 100% sure.


I think I might let Apple replace my iPad now, but I don't like doing that. I hate giving up an iPad that I know I treated well, with a refurb, the history of which I do not know.


Do you think this is software or hardware related?

iPad Pro screen freeze

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