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Niece invaded my iPod

Is there any other way to reset your ipod if someone else is still logged in? My niece used my ipod and decided to use her icloud and now I can not factory reset it.

Posted on Sep 25, 2019 10:41 AM

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Posted on Sep 25, 2019 11:06 AM

If she activation locked it to her Apple ID it is essentially her iPod now.


Find My iPhone Activation Lock - This is a security feature, in part to deter re-selling of stolen devices.

http://support.apple.com/HT201365


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock.

https://support.apple.com/HT201441


Get her to remove it remotely in her iCloud using a browser: iCloud: Remove your device from Find My iPhone - http://support.apple.com/kb/PH2702

"If you’re no longer using an iOS device, an Apple Watch, AirPods, or a Mac, you can remove it from Find My iPhone using Find My iPhone on iCloud.com or your device. When you remove a device, it’s removed from your Find My iPhone Devices list, and if your device has iOS 7 or later, Activation Lock is also turned off."



Apple may remove a lock if a person can provide sufficient evidence of valid ownership. The device is normally taken to an Apple Store with identification and the original sales receipt. I.e., the receipt when the item was sold to the first owner, and preferably by that person. There is apparently no set policy (I asked at an Apple Store) and a store may simply refuse, particularly if they are not satisfied you have proven ownership by provenance.


3 replies
Question marked as Best reply

Sep 25, 2019 11:06 AM in response to santiaenid

If she activation locked it to her Apple ID it is essentially her iPod now.


Find My iPhone Activation Lock - This is a security feature, in part to deter re-selling of stolen devices.

http://support.apple.com/HT201365


Turn off Find My iPhone Activation Lock (formerly: Activation Lock: Removing a device from a previous owner’s account) - An activation lock can only be removed using the log-in information for the account that applied the lock.

https://support.apple.com/HT201441


Get her to remove it remotely in her iCloud using a browser: iCloud: Remove your device from Find My iPhone - http://support.apple.com/kb/PH2702

"If you’re no longer using an iOS device, an Apple Watch, AirPods, or a Mac, you can remove it from Find My iPhone using Find My iPhone on iCloud.com or your device. When you remove a device, it’s removed from your Find My iPhone Devices list, and if your device has iOS 7 or later, Activation Lock is also turned off."



Apple may remove a lock if a person can provide sufficient evidence of valid ownership. The device is normally taken to an Apple Store with identification and the original sales receipt. I.e., the receipt when the item was sold to the first owner, and preferably by that person. There is apparently no set policy (I asked at an Apple Store) and a store may simply refuse, particularly if they are not satisfied you have proven ownership by provenance.


Sep 25, 2019 11:29 AM in response to Limnos

WOW, I have asked her multiple times to remove it, unlock it or whatever needs to be done and she is being a nuisance about it. My information was still on it, it said my name and email, but for whatever the reason, she added her email. I thought that factory resetting it would solve the problem but I believe that it may have made it worse. I at least had evidence on the phone that it was mine, now all is lost... and this is a new iPod... man do I want to kill her!


Thank you for your help, I really appreciate it.

Sep 25, 2019 2:53 PM in response to santiaenid

When you say a factory reset won't undo it, I think that means there is an activation lock. That's the only personalization that would normally survive a factory reset. Unfortunately having your name on the phone might not be sufficient. You could have a stolen phone that has no passcode on it but had a the original ower's user ID in Find My settings. You could change everything but that to your ID, but it would still be a stolen phone. That's why having an original Apple receipt with your name and the serial number of the device on it is pretty much the only other reasonably convincing way to demonstrate it might be yours. Even then I can think of scenarios where that might not be reliable but that's up to Apple to decide.


Do you see a message saying tehre is an "activation lock", with her partial email address in it?

Niece invaded my iPod

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