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Black screen and Spinning wheel constantly

Hi my phone has gone to the Black screen with the spinning wheel like it does before the battery goes flat however it wasn’t low on battery and I’ve plugged it in and it’s still there. Can’t turn it off or on it doesn’t respond to anything anyone know what’s happened or how I can fix it please

iPhone XS

Posted on Sep 28, 2019 12:30 PM

Reply
Question marked as Best reply

Posted on Oct 1, 2019 7:11 AM

Hi Miarosehill,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the iPhone is stuck on a black screen and is not responding. I would recommend you use this article to help troubleshoot the issue.


"If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

  • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo."


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Cheers.

1 reply
Question marked as Best reply

Oct 1, 2019 7:11 AM in response to Miarosehill

Hi Miarosehill,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the iPhone is stuck on a black screen and is not responding. I would recommend you use this article to help troubleshoot the issue.


"If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

  • iPad models with Face ID: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
  • iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
  • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the Top (or Side) button and the Volume Down buttons until you see the Apple logo.
  • iPad with Home button, iPhone 6s or earlier, and iPod touch (6th generation) or earlier: Press and hold both the Home and the Top (or Side) buttons until you see the Apple logo."


If your iPhone, iPad, or iPod touch won't turn on or is frozen


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Cheers.

Black screen and Spinning wheel constantly

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