Iphone 11 Pro Extreme lens flare

Hi,

I took some low light footage on my iPhone 11 pro and it turns out useless because of how much lens flare is visible. It doesn't happen on other phones or digital cameras. The footage looks really bad. Here is an example: https://www.youtube.com/watch?v=5kCu9v7_AGE

iPhone 11 Pro

Posted on Sep 28, 2019 1:45 PM

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Posted on Dec 28, 2019 4:41 PM

I recommend contacting Apple support. I called right away after I noticed it, was on the phone for 10 minutes, was offered 4 different options;

  1. Run more diagnostics on my end to determine if it was software
  2. Go to my local Apple store or Authorized repair to get my camera module replaced for free under my one year warranty for the product (not my Apple Care+)
  3. Send it in via mail to get the phone repaired
  4. Get a replacement device mailed to me through their mail in program for $99


I have a local Best Buy in town where I live, so I went in the next day and had them run through their procedures with diagnostic tools and checks, then proceed telling me I could either drive to an Apple store who had the part (2 hour drive) or wait a week for him to order the part. Week passed, got my phone in, took about an hour, presto, new camera setup, much better results.


If you can, definitely do #2 and get the new lens it is by far the best option. I wouldn't do #4 because you could get a refurbished one (which isn't acceptable for an investment like this to get a used item) that likely never had its lens replaced.


Best of Luck

875 replies

Dec 24, 2019 7:25 AM in response to eric8914

Here’s an example of a problem I’m getting where the lens is reflecting an entire outline of itself and/or another lens. Again I want someone who has had a replacement of the lens or swap of the entire phone to post pictures and confirmation that their new unit is fine. So far no one has done so, despite user DigitalMonkeys claiming a camera replacement fixed his issue.

Dec 25, 2019 11:26 AM in response to KeithCHARLES

Those dots can be much bigger, and if you change in the angle of the Len and Using a different lens and zooming in and out.


I have attached two videos, one showing the flare because I was trying to a protester watching the protester from beginning to end.


this video here shows the problem I was having because I want to get the protester but I couldn't avoid the lighting. So the reflection was horrible.

https://youtu.be/N4RO3iscZA4


In this video, it's beginning to end you will see there is no lens problem at the beginning is because I was taking the camera, zooming in and pointing down so the reflection fell below the lens in the video area, I was still getting the reflection but was able to move it off the screen. You will see me I have an a problem when the protester moves up the stage up to the back with security, then I couldn't avoid the lights.


https://youtu.be/nydXvgB7TcE


by zooming in and shifting your lines, you can avoid a lot of this but you really miss out on the whole picture of what you're trying to take.


Dec 27, 2019 12:30 PM in response to Exusprimee

Exusprimee wrote:

so why i have never noticed anything like that using iPhone 8 for about year?


The iPhone 8 had a different sensor and a different lens; there are numerous ways the iPhone 11's cameras are better than the 8's as well.


Ultimately, you as the photographer/videographer are responsible for knowing the capabilities of your device as well as its limitations.


If you use a $4000 DSLR to capture video, you can get much better results than with an iPhone, but only if you plan ahead and use it carefully. That doesn't mean the DSLR is garbage, it means knowing its limitations in detail and working around them.


iPhones are the same.

Dec 27, 2019 1:17 PM in response to Dogcow-Moof

TBH iPhones are not DSLR's and should never be. Most of iPhone users are not professional photographers and will probably never be. Apple presented to use "noobs" how this phone is cool at taking night pictures. But in real life experience I can't even take most of my pictures(like really in some situations in order to remove flare/ghosting I have to point straight to the skies). Basically for us "camera noobs" this phone is $1000 piece of garbage.



There is nothing I can do about that. To remove the flare I should probably jump out of the window lol...

Dec 27, 2019 4:54 PM in response to Dogcow-Moof

I don’t think people wanted a lens that could be more capable if it makes the average users photos worse. I’m not a professional, despite knowing my way around flaring from using this phone.


The iPhone 11 was given the award of the best phone camera of 2019 by MKBHD or Marques Brownlee, and he also did the blind camera comparison between 16 phones, where the iPhone lost round one, and Note 10 won overall. I think these tests are showing us what the average non pro user wants in their camera.


I think the cause of these flaring issues on the 11 series of iPhones is caused by reducing the camera “bump” from previous years and exposing the lens more without putting it further down into the device. The actual sensor and lens that they chose from Sony isn’t the issue with this phone, it’s Apples design. Unfortunately many people don’t realize Apple doesn’t make the camera sensors.



Dec 29, 2019 2:19 PM in response to Rdubws4

I read it yesterday and I agree.


To my humble opinion:


The flare is due excessive refraction & reflection of incident light rays due to improper anti-reflective coating.


The ghost images are due to reflection on the camera sensor. Now I have no idea if cameras sensors should be coated with anti-reflective coating although I believe it is standard as well as for each optical element of each lens.

Dec 31, 2019 2:47 PM in response to Pouria81

I believe everyone enjoys their iPhone 11 series cameras phones functionalities, however:


Clearly if these lenses covers had been properly treated both sides with anti-reflective coating then the flare & ghosting would have been much better handled. After all we are only dealing with miniaturised cameras... what else ? And the anti reflective coating is pretty much standard on all cameras lenses these days... why dont we have it on these lenses covers ?


Another thing which it seems no one has noticed or reported is the fact that we are dealing with a camera which body surface finish is mirror like, even with most protective cases, whereas one would definitely have noticed that standard cameras surface finishes are matt or frosted such as to avoid unwanted interfering reflections... Pro-summers and professional cameras push even further with matt black and there is a reason for that: avoid un-wanted parasitic reflections.


I am therefore searching for options to obliterate the iPhone 11 Pro 3’s lenses square area and ringed surrounds mirror finish... A frosted finish would have been much preferable in these area... If I could find some better anti-reflective coated lenses covers then I would certainly test these. A friend of mines works with lasers, we may get some custom made lenses covers for testing...

Dec 31, 2019 4:55 PM in response to Dogcow-Moof

iPod Touch 4, iPhone 4S and iPad Air 2 are rather dated instruments which I still use. From their cameras it can be said:


Lens covers are all anti-reflective coated,

Sensors technology has much lower performance i.e. less sensitive, already back illuminated ? Smaller aperture,

Slow electronics.


Then considering such defavorable conditions, why anti-reflective coating was retained for these instruments whilst further to your quote it may have been preferable to ommit it ?


The iPhone 11 series cameras in turn have:


Un-coated lens covers,

Back illuminated & larger sensor,

Much larger aperture,

Faster electronics.


I very much doubt _ but fairly enough I dont remember the scientific facts _ that under such favorable conditions that an appropriate anti-reflective coating on both faces of the lenses covers would so severely affect incident light rays transmission. For the answer, I shall consult a friend who is a laser researcher. We may even be able to perform experiments.

Dec 31, 2019 6:46 PM in response to Dogcow-Moof

Dear William,



Here is a quote from an interesting article regarding flare and ghosting as well as the ways to minimise it:


How Do You Stop Lens Flare at Night?

If you want to reduce lens flare when shooting at night, you should avoid using small apertures that can increase the effect of lens flare in your images. Additionally, try to use a high-quality prime lens with good coatings, which should help deal with lens flare. Lastly, make sure to remove all lens filters from your lens.”


https://photographylife.com/what-is-ghosting-and-flare



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Iphone 11 Pro Extreme lens flare

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