Level 1

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My library of songs under my iPhone device are all light grey and won't play?

My library of songs under my iPhone device are all light grey and won't play?

Posted on Sep 28, 2019 3:45 PM

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4 replies

Community Specialist

Oct 1, 2019 9:42 AM in response to ejf1023

Hello ejf1023,

Thanks for using the Apple Support Communities!

If I'm understanding your post correctly, all the songs on your iPhone are greyed out and will not play.

Are you using Apple Music?

Do you sync your music to your iPhone using iTunes?

Check out these articles and try the steps provided on your iPhone:

If songs are missing from your music library after you turn on Sync Library

Sync your iPhone, iPad, or iPod using iTunes on your computer

Kindest Regards.

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Level 10

278,263 points

Oct 1, 2019 9:45 AM in response to ejf1023

See this post on erratic syncing.

tt2

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Level 1

8 points

Oct 1, 2019 2:36 PM in response to turingtest2

Thank you so much for this info. It's exactly what's happened to me. I will try the erratic syncing suggestions as best as I can. Again, thank you so much for your time! ejfischer1023

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Level 10

278,263 points

Oct 1, 2019 2:55 PM in response to ejf1023

You're welcome. 🙂

tt2

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My library of songs under my iPhone device are all light grey and won't play?

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