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When I enter my apple id and password on the Messages app on my laptop, it thinks my login information I inserted is incorrect. I'm pretty sure both are correct because I used the exact same apple ID and password to get into icloud. How can I get my Messages app to recognize my login information as correct on my laptop, why does everything else recognize my login information as correct?
Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple Support by e-mail or chat
Or fill out and submit this form.
Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple Support by e-mail or chat
Or fill out and submit this form.
Messages on my laptop won't recognize my password
