Apple MacBook Pro MPXT2 13.3" Hot like **** when even when I do nothing

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Apple MacBook Pro MPXT2 13.3" Hot like **** when even when I do nothing

I bought this mac before one month, new! When I first plugged in power I noticed a strange increase of temperature. This got even worst when I just open Safari or surfed the web, nothing intense. Send it to Greek Apple Support and they said its ok( Greek Apple support is a joke). So I have a macbook pro new, which I cannot even hold because it burns (50-60 Celcius or more) all the time. I measured this with an external thermometer.

I believe this is not a normal behaviour! Or is it?

I have older mac pro and air which will only get hot If multiple server working doing intense work.

I am really sorry I lost my money. I am really sorry because Apple support does not give a ****, at least in Greece.

They never opened the machine (they where asking the code / password to check it after they told me its fine). I never got any paper or email that actually clarified the works or procedures that they examined the machine. They told me to call. Well in Greece Apple support will never answer.

I hope this does not explode on my face.

Any possible fixes I could try?

MacBook

Posted on Sep 29, 2019 1:15 PM

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Answer 1

Top-ranking reply

HWTech

Community+ 2026

Level 9

73,626 points

Sep 29, 2019 4:43 PM in response to markwaregr

It definitely is poor business practice not to provide a list of items or checks performed when an item is serviced.

You can run the Apple Diagnostics to make sure the fan and temperature sensors are working correctly.

FYI, the CPU temps can easily run 50°C to 60°C under most loads even the seemingly "lightest" loads. The CPU temps can run as hot as 99°C under extreme load. Keep in mind the Apple laptops are extremely thin with very little room inside to deal with the thermals produced by high end CPUs These laptops will run hotter than older models and some competitor's models. Unless the laptop is shutting down due to overheating (which I've only rarely seen happen), then the laptop is working as expected.

FYI, browsing the Internet doesn't necessarily mean a "light" load as some web pages contain a ton of JavaScript running on your system.

If you think you might have a software issue you can run EtreCheck to check for issues. Check Activity Monitor to see if an app or process is utilizing CPU cycles or using Energy.

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Answer 2

Oct 1, 2019 6:58 AM in response to markwaregr

If the laptop is really burning you, then you should take it to be examined.

See my suggestions in the previous post regarding the Apple Diagnostics and EtreCheck.

You can also try booting into Safe Mode to see if it lowers the temperatures. Note the screen may flash or flicker due to the very basic video driver used in Safe Mode.

Also run Macs Fan Control and post a screenshot here so we can see the internal temps and fan speed. Don't make any adjustments to the fan speed as we need to see everything at their system defaults.

If the laptop is really burning you, then you should take it to be examined.

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Answer 3

markwaregr Author

Level 1

8 points

Oct 1, 2019 1:16 AM in response to HWTech

Thank you for your reply! It certainly is better than the official Greek Apple Support.

Again this is a fresh new machine, and by using the internet it means Google search and not playing 4k video in youtube!

Also 60C for an external surface is pretty high and can burn your hand, alas if 100C get to your fingers while trying to type. Its not about CPU load (its getting hot either way)! Its also about plugging it in the power! This is why my original fear of blowing up appears.

If you have any software that I can test for defects it will be awesome

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Apple MacBook Pro MPXT2 13.3" Hot like **** when even when I do nothing

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