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iTunes said that me "There were errors or missions in the information."

22680 Views 22 Replies Latest reply: Aug 30, 2010 7:28 PM by mhaill RSS
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mesutxer Calculating status...
Currently Being Moderated
Jul 15, 2010 5:01 AM
Hi All

I don't download anything application.espacially don't download free applications.iTunes Store said that me "Your account has been accessed from a new computer or device, and you must verify your payment information before you can make purchases.For more informaion about account security."

I checked my account information and I updated my credit card information and then I confirmed but itunes got money from my credit card twice(0.99$).Why ?
I use unique computer.it can't another computer with sync.

at the same time, my iphone said that me same things.
I can't download paid app. or free app. I have to open my credit card limit.If I open it will get money for me. and It will take money per app.(free or paid)

I hope I have been told myself..

What can I do ?
Can you help me ?
iPhone 3G, iOS 4
  • iamguppie Calculating status...
    I've recently started having the same issue. Almost very time I go to purchase an app on my iPhone (free or paid), I get the notice that I must sign-in again to download, and then after entering my password I get the "your account has been accessed from a new computer or device" message, and must re-enter my credit card security code to continue. When I logged in to iTunes to check my account and change my password, it gave me the same exact message, and asked for my information (just security code) again...

    Thanks to this issue, I now have 6 or so pending $1 authorizations on my card... I know they'll go away, but the security of all of this is what worries me.

    Any word on this, Apple?
    iPhone 4, iOS 4
  • davidwittig Level 1 Level 1 (5 points)
    I also have the same issues, but haven't noticed any suspicious activity on my iTunes purchase history.
    Mac Pro Dual 2.66GHz Xeon / MBP 2.33GHz C2D, Mac OS X (10.6.2), 9GB RAM, 300 GB RAID 0, 2TB RAID 1, 30", 23", 20" ACD, 14+TB of other storage.
  • dl1214 Calculating status...
    I've noticed this a lot recently. I use iTunes Store on my Mac, iPhone 3GS (iOS4) and iPad.

    Once the payment method is verified it seems ok for the rest of the day but when I come to download anything else, free or paid, app or music, it prompts to verify payment details again.

    It could be down to the fact I have 3 devices. The message I am greeted with states "Your account has been accessed on a new device, please verify" etc, so either it's been hacked or iTunes is mistaking one of the devices for a "New" device and just confirming security accordingly. It's just annoying that it keeps forgetting.

    If I had to suspect just one of the devices it would definitely be the one running iOS 4.0!
    MacBook Pro, Mac OS X (10.6.4)
  • floyduk Calculating status...
    This happens to me every day now whenever I buy or update an app on my iPhone or iPad. Sometimes is happens to me multiple times in the same day. It's really really annoying. Every time it's the security digits that are missing from my credit card information.

    I know under banking rules the vendor (iTunes) isn't allowed to store the security digits so that might be why they're now re-requesting them for every "purchase" but since this behaviour has noticably changed in the last few days it raises some questions. First of all - was iTunes actually storing these digits in the past? And why don't they use one of the many repeat billing options that don't require the security digits?

    My guess is that they've upped security since the recent spate of iTunes accounts getting hacked - probably to prevent account hackers from purchasing stuff with hacked account credit cards. If so then I applaud their intent. Unfortunately, though, they've made the iTunes store insanely annoying to use.

    I'd love to hear someone from Apple explain what's going on and what they plan to do to reduce the annoyance factor.

    John
    iMac, Mac OS X (10.6.4)
  • fattjake Calculating status...
    I'm having the same problem, any word, Apple?
    iPhone 4, iPad, iOS 4
  • jodony Calculating status...
    When downloading apps, I got messages on my new (awesome) iPhone 4 stating you "must verify your payment information". I retyped my credit card info on the iPhone (not from another computer) and from now on I can download apps without a problem!
    iPhone4, iOS 4, PC
  • Theodore Koniares Calculating status...
    I too have seen this issue with the need to verify my credit card's 4-digit pin. I also noticed that the password request dialog has changed and wondering if anyone else noticed. In the new dial dialog box, which allows you to use an Apple or AOL account and password, the "AOL" name is in bold black type whereas before it was blue with the AOL graphic next to it. This new dialog box seems very un-Apple like and I have a pic to show an example, but not sure how to attach a pic to this post.
    AlBook 1.5GHz, iMac 3.06GHz and Mac Pro (3.0GHz Dual-Core) with 23" Display., Mac OS X (10.4.11)
  • chris_smith@me.com Calculating status...
    I am having the same problem. I have an iPhone 3G (iOS4), iPad (3G) and a MacBook. On my Macbook, I get the message about once a day and have to re-enter my CC security code and county. On my iPad, I sometime get stuck in an infinite loop where when I click "Done" on the confirm county page, it cannot proceed and just keeps reloading the confirm county page. This has meant that I often cannot download anything on my iPad and is a huge annoyance factor for downloading on the MacBook. Oddly enough, I don't see this happen at all on the iPhone with iOS4...
    MacBook, Mac OS X (10.6.4), plus, iPhone 3G (iOS4) and iPad
  • rr224999 Level 1 Level 1 (0 points)
    i have the same problem here. the Security Code section is left blank but even if i dont fill it in and just click Done at the bottom it still does the same thing. very VERY annoying and i have no idea why it keeps happening.

    this is on a Mac with an iPhone 4.
    Mac, Mac OS X (10.6.4)
  • Edward Cantrell Calculating status...
    FYI: $1 are charged to your bank account for verification purpose every time you complete the billing info and click "done"
    20" iMac Alum, Mac OS X (10.6.4)
  • polarbreeze1 Level 1 Level 1 (0 points)
    The guy who said you get charged $1 when you enter billing info is wrong. It has never happened to me.
    MacBook Pro, Mac OS X (10.6.4)
  • polarbreeze1 Level 1 Level 1 (0 points)
    This has happened to me too: it keeps telling me the billing info is wrong. I think I found the issue. It's to do with the phone number. I discovered that the phone number I have registered with .mac is different from the one I have registered on my credit card (cell versus home). When I changed the .mac phone number to be the same as the credit card phone number, this issue went away. It was never a problem in the past, only recently. Maybe it's a new security feature they introduced, to check the phone number as well as all the other info.
    MacBook Pro, Mac OS X (10.6.4)
  • Christian Thomas Calculating status...
    Same problem for me on my iPad and iPhone4 I keep editing the payment info, adding in the security code and the downloads work for that instance, but if I download or update additional apps I get the error again!
    iPad and iPhone 4, iOS 4
  • rr224999 Level 1 Level 1 (0 points)
    thanks for the phone number suggestion. i just called my bank and had them switch the phone number on my bank account to reflect the phone number i use with my iTunes store account. they told me the change wouldn't take effect until tomorrow but hopefully this fixes it.

    strange that it wouldn't ask for that field to be changed when we login and it goes to billing info though...

    i'll report back once i can verify either way.
    MacBook Pro, Mac OS X (10.6.4)
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