Apple voicemail help?

Hello Livi 2412,

After reviewing your post, it sounds like voicemail is not appearing on the iPhone. I would recommend you use this article to help troubleshoot the issue.

"Get help with Visual Voicemail

If you can't set up Visual Voicemail, contact your carrier to make sure that your plan supports the feature. 

If you need help, try these steps. Check your Visual Voicemail after each step:

1. Make sure that you have the latest version of iOS.
2. Check for a carrier-bundle update: Go to Settings > General > About. If an update is available, a message will ask you to update.
3. To check your cellular network connection, try to call someone. 
4. Make sure that you set up your voicemail. To check, dial your own phone number from your iPhone and leave yourself a message.
5. Call your iPhone from another phone and try to leave yourself a voicemail.
6. Go to the keypad and press and hold on the 1, or press the Call Voicemail button. This dials voicemail. Check if you have any missed messages.
7. On the Voicemail screen, tap Greeting. Then change your greeting to either custom or default. 
8. If you have more than one cellular plan on your iPhone, try switching to the other plan. Call the first number and try to leave a message.
9. Go to Settings > General > Reset and tap Reset Network Settings."

Set up Visual Voicemail on your iPhone

Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.

Thank you for using Apple Support Communities. Have a nice day.