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Shared Notes folder not showing on iCloud.com

I have a shared folder working on iPhone and iPad, but it´s not listed when I open via iCloud.com website.

iPhone XS

Posted on Sep 30, 2019 12:38 PM

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30 replies

Oct 2, 2019 4:30 PM in response to rsborges

Hello rsborges and welcome to Apple Support Communities.


I see you're having an issue with a shared folder that shows up on your devices but not at iCloud.com.


Notes—as well as notes folders—can be shared via iCloud or the can both associated with a different email address that is shared between all devices. For example, if Notes is active at Settings > Passwords & Accounts for a non-iCloud account (typically a Gmail account or an account associated with a custom domain) and both devices have Notes activated for the account, the folder would appear on the devices and not on the iCloud.com website. You can tell is this is the case because on your devices, in the list of folders, this folder would appear under the name of the email account to which it is associated.


Cheers.

Oct 8, 2019 6:28 AM in response to brenden dv

Hello Brenden and tks for your reply.


I´m not sure if I understand correctly. My apple ID is a gmail.com email. So, I have it been used on both devices (iPhone and iPad) and Notes is activated on both as well under this account.


When I use the iCloud.com website, I log on with my gmail account as well. All my shared notes are listed there. But my only shared folder is not.


Do I need to do anything else?

Oct 9, 2019 12:05 PM in response to rsborges

Hi rsborges.


I totally understand the confusion. It's easiest to think of the Apple ID as a user name. So, even though it's in the form of an email address, unless it's an iCloud email address, then it only functions as a user name. The easiest way to deal with this is to have functions such as notes only enabled for one account. The most likely issue here is that the shared folder was created and associated with the Gmail account as opposed to the Gmail address as an Apple ID user name.


If I were in your shoes, this is what i would do. 1) Go to iCloud.com and create new shared folder and then ensure that said folder migrates out to all of your devices. 2) Open the shared folder on one of your devices (not at iCloud.com) and for each message, swipe left until you see a group of icons representing options. Choose the option represented by the file folder. This will allow you to move the messages to the newly created shared folder that's associated with your actual Apple ID. 3) Once all messages are in the new folder and you've gone to iCloud.com to confirm they are there as well, delete the old shared folder.


After that, unless you really need to have notes associated with both your Apple ID and with the Gmail account, consider keeping Notes as an option only enabled on the Apple ID account. If you go to Settings Passwords & Accounts and tap on each account listed there, you'll be able to see and enable/disable options for each account.


Cheers.

Question marked as Helpful

Nov 20, 2019 10:35 AM in response to CarlAVII

Hey Allen,


I'm having this same problem. I'm not sure if you understand what the OP (brenden) was describing, but essentially here's the bug:


Folders of notes that have been shared to other users are *completely missing* from the web version of Notes on iCloud.


In other words, I can see shared Note folders on Notes for Mac, but the folder I've shared is *completely absent* from Notes on the Web at icloud.com. All other folders are unaffected.


I've tested this up down and sideways and can confirm that the act of sharing a Notes folder completely *hides* it from Notes on the Web at icloud.com.


Where can I file a bug to report this?

Question marked as Helpful

Nov 21, 2019 1:34 PM in response to jamilboukheir

I'm having the same problem. It seems that the icloud.com Notes web interface just doesn't support the new shared Notes folder feature in iOS 13.


This problem should be easy for anyone to replicate using the steps below:


For example, on my iPhone running iOS 13.2.3, I can create a folder in the Notes application called "Test1" and it immediately appears in the icloud.com web interface. If I enter into the Test1 folder in the Notes application on the iPhone and choose "Add People", and then add another user, the "Test1" folder immediately disappears on the icloud.com web interface -- even if the other user has not accepted the invite.


If I then tell the iPhone to stop sharing the "Test1" folder, it immediately reappears in the icloud.com web interface.


Individually shared Notes (rather than shared folders of Notes) do not have this problem and work fine.

Nov 27, 2019 2:38 PM in response to mdkemp99

Same here -- very frustrating. I have one Mac on Catalina and my iPhone on iOS 13 -- but my main Mac is still on Mojave. I get that Mojave doesn't support the shared Notes folders, but it seems absurd that shared Notes folders aren't visible on the iCloud website.


I even tried beta.icloud.com to see if shared folders are visible on the web interface there. It didn't help.





Dec 27, 2019 8:10 PM in response to rsborges

Also having this issue. I seem to be able to see individual notes that I've shared (or that have been shared with me), but can't see anything inside a shared folder (nor the folder itself), whether I create/share the folder or someone else does.


I also can go to icloud.com on my ipad, and see the same behavior, and can still see the shared folder inside the application itself.

Shared Notes folder not showing on iCloud.com

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