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Level 1

16 points

CarPlay not work on iPhone 11 Pro max

Hello, Yesterday I purchased an Iphone 11 pro Max and when I connected it to the car (Audi Q7 2017) he didn't want to connect with carplay. I have changed 2 original Apple cables and Carplay is not activated, just charge the phone. I mention that we have changed two original Apple Lighting-USB cables and besides charging the phone does not activate CarPlay.

I reset the MMI machine and still do not connect Carplay. I should mention that before I purchased Iphone 11 Pro Max I owned an Iphone XS and it worked perfectly it connects perfectly to Carplay.

Today I updated Iphone 11 Pro Max to iOS 13.1.2 and there is no difference, APPLE CARPLAY does not connect.

I ask a colleague or an Apple engineer to help me urgently fix the problem because I need Carplay to work on my new phone.

Thank you in advance.

Regads, Mihai

iPhone 11 Pro Max

Posted on Sep 30, 2019 3:55 PM

Best reply

massimike

Level 1

9 points

Posted on Oct 1, 2019 11:21 AM

same problem for me with iPhone 11 pro max with Audi A3. It worked with my iPhone XS Max. Under setting, after having connected it with the usb cable, the phone does not connect to MMI. I am thinking to bring the phone to Apple assistance and have them trying it. And if it is still not working, asking for phone replacement. I don’t know if it’s a firmware problem, but if it’s not they have to do it.

Thanks.

Regards

Max

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58 replies

Dec 4, 2019 11:14 AM in response to Fcm2124

Problem solved or not? I have exactly same problem with my 18’ Altima. Only works when battery is 100% full.

Dec 4, 2019 12:13 PM in response to Fcm2124

Same for me as well in my 2018 Murano and 11 Pro. I have to keep my phone at 100% in order for it to work. Let me know if you hear of a fix.

Dec 4, 2019 4:23 PM in response to miltonfromlansing

Just purchased the same fingers crossed it also solves my issues

BrownT57

Level 1

12 points

Dec 5, 2019 3:49 AM in response to miltonfromlansing

Glad this is working for you, by any chance how does it work if you phone is not fully charged.?

Dec 28, 2019 5:46 PM in response to BrownT57

Hey, try to connect ur iPhone as before. I phone will connect and disconnect about three times, and ur CarPlay will be ok.

BrownT57

Level 1

12 points

Jan 23, 2020 1:08 PM in response to eggheed1

Just confirming that is exactly what I found. Fully Charged no issue. Lower charge it has problem.

Fcm2124

Level 1

14 points

Feb 9, 2020 6:24 AM in response to Fcm2124

Fcm2124

Level 1

14 points

Feb 20, 2020 6:02 AM in response to Matthew_w

Carplay on IOS 13.4 beta works great update now. Trust me

Fcm2124

Level 1

14 points

Feb 21, 2020 2:23 AM in response to eggheed1

It's fixed on ios 13.4. I've been using for a couple of weeks now. It's about time

Mar 3, 2020 1:24 PM in response to BrownT57

I spoke with a Nissan service rep today. Said there is a technical issue with phone and pointed me to their compatibility site. iPhone 11 Max Pro is not even on site...just up through iPhone X Max.

chaim178

Level 1

12 points

Apr 12, 2020 12:57 AM in response to bjenkins88

I still have the same issue. iPhone 11 Pro Max with a Ford Explorer 2018, had before in phone 6S plus and never have any problem....

Apr 30, 2020 9:48 PM in response to mihai192

Just got a new phone. iPhone 11 Pro Does not connect to Apple Car play😡. Help apple !

May 1, 2020 4:43 AM in response to BrownT57

The iOS 13.4 update fixed my CarPlay issue on my 2018 Nissan Murano. It all works as expected now.

CarPlay not work on iPhone 11 Pro max