Hi! I can download new apps, but I can't update existing apps on my phone.

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Jacohands Author

Level 1

9 points

Hi! I can download new apps, but I can't update existing apps on my phone.

I've tried all the different ways to try and fix it online, but none of them have solved the issue. What should I do?

iPhone 7

Posted on Sep 30, 2019 6:37 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,323 points

Oct 1, 2019 9:47 AM in response to Jacohands

You need to go back to using your original Apple ID. Then contact iTunes Support about the disabled ID. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. You may need to pick a problem that is slightly different than yours to get a chat option.

iTunes Support

iTunes Support – world wide

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Answer 2

Eric Root

Level 10

685,323 points

Sep 30, 2019 8:21 PM in response to Jacohands

Did you change your Apple ID after you downloaded the existing apps? What happens when you try to update the apps? Error message(s)?

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Answer 3

Jacohands Author

Level 1

9 points

Oct 1, 2019 9:37 AM in response to Eric Root

Yes! I made a new one since my other account was disabled. It’s a completely different one, but it still says my completely new one is disabled. I don’t know what to do about it.

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Hi! I can download new apps, but I can't update existing apps on my phone.

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