Hello!
I’ve bought an iPhone X 256Gb almost 2 years ago. The phone is still in the warranty that the dealer offered me. Last week, while the phone was on the table, it literally exploded. The display came off the phone almost and appeared 2 green lines from bottom to the top. When I picked up the phone to inspect, it burned my hand and it was still very hot after I turned it off for about 30 minutes.
What should I do?
Thank you!
iPhone X
You should contact Apple and arrange to have the phone evaluated:
We really don't need the photos. We can't do anything to help you. Contact Apple. Ask to speak to a supervisor.
I would not term that an explosion, It looks to me like the battery became swollen when if failed and pushed the screen out. As far as the damage they cited did you have pictures of the back of the iPhone prior to sending it in? If you think the courier broke your iPhone you will need to take that up with the courier service.
I’ve recieved now an answer from the warranty. They are saying that the phone presents mechanical shocks and because of this is outside of the warranty. The back glass was broken by the courier or by them at the service.
What should I do in this case? I will go to make a complaint at the competent authorities, but with the phone?
Thank you!
I will attach some photos with the phone just after explosion.
iPhone X battery exploded
